Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wenhao Wu

Sacramento

Summary

Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Student Assistant

Department of Cannabis Control
Sacramento
10.2022 - Current
  • Executed administrative tasks including filing paperwork, updating databases, and generating reports.
  • Collaborated in team environments to enhance workplace productivity.
  • Received recognition from management for delivering exceptional customer service.
  • Resolved customer issues with knowledgeable and friendly service to ensure high satisfaction.

Education

Bachelor of Arts - Economics

Sacramento State
Sacramento, CA
05-2021

Skills

  • Database management
  • Report generation
  • Microsoft Excel
  • Administrative support
  • Customer service
  • Team collaboration
  • Task prioritization
  • Problem solving
  • Time management

Languages

Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual

Timeline

Student Assistant

Department of Cannabis Control
10.2022 - Current

Bachelor of Arts - Economics

Sacramento State
Wenhao Wu