Wenhao Li
Burnaby,BC
Overview
4
4
years of professional experience
Work History
Business Support Specialist
Ulala Technologies
12.2024 - 05.2025
- Prepared accurate reports for management review, aiding in informed decision-making processes.
- Process daily incorrect address feedback to ensure data accuracy and improve delivery efficiency.
- Provide real-time support for drivers, promptly answering inquiries and assisting with on-site issues to ensure smooth deliveries.
- Clean and maintain the accuracy of business support order records within the system.
- Manage the upload, retrieval, and reporting of compliant Proof of Delivery (POD) documents, ensuring timely record-keeping.
- Verify POD compliance, striving for “daily clearance and settlement” to optimize reconciliation efficiency.
- Efficiently handle and respond to daily business emails to ensure smooth communication and workflow.
- Track and respond to upstream order inquiries, ensuring transparency and seamless execution of order processing.
Human Resource Assistant (Intern)
Mercedes-Benz Arena
06.2021 - 09.2021
- Maintained HR database including data input and database administration.
- Ensured good communication with respective business units (Finance department, Resourcing, HR) to manage monthly payroll process and ensure compliance with related government regulation and firm practices.
- Ensured staff leave records maintained in Leaving Management System and responsible for staff overtime calculation & analysis.
Education
Bachelor of Arts - Asian Area Studies
The University of British Columbia
Vancouver, BC08.2024
Skills
- Programming Language: Java, Python, R, MATLAB, SAS
- Software: MS Office, Linux, Windows, Visual Studio/Visual Code, IntelliJ IDEA, Gitlab, Microsoft SQL
Timeline
Business Support Specialist
Ulala Technologies
12.2024 - 05.2025
Human Resource Assistant (Intern)
Mercedes-Benz Arena
06.2021 - 09.2021
Bachelor of Arts - Asian Area Studies
The University of British Columbia
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