Wendy Soledad Meneses
Riverbank
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Elevance Health
01.2023 - 12.2024
- Collaborated with colleagues to clarify and summarize key points from medical cases to determine eligibility of insurance coverage.
- Recorded detailed notes during meetings and discussions to ensure accurate documentation for medical file.
- Maintained confidentiality of sensitive information shared during meetings.
- Utilized digital tools for efficient note-taking and collaboration among team members.
- Processed claims and maintained accurate customer records in internal systems.
Customer Service Representative
Maximus
01.2022 - 12.2022
- Resolved customer issues through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Provided support during peak periods to ensure timely responses to customer needs.
- Maintained knowledge of company products and industry regulations for informed assistance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Forklift Operator
Medline
Tracy
01.2018 - 12.2021
- Operated forklifts to transport materials within the warehouse environment.
- Conducted regular safety checks on forklift equipment and compliance with safety protocols.
- Assisted team members with inventory management and organization of stock areas.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maintained current forklift training and certification as required by company policies.
Cashier
Target
Riverbank
10.2013 - 12.2017
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with product inquiries and recommendations.
- Managed cash register operations and balanced cash drawers daily.
Education
Adelante High School
Riverbank, CaliforniaSome College (No Degree) - General Studies
Modesto Junior College
Modesto, CASkills
- Claims processing
- Medical documentation
- Digital collaboration
- Customer records management
- Call center procedures
- Decision-making
- Microsoft Office Suite
- Punctuality and reliability
- Adaptability and flexibility
- Bilingual communication
- Medical case analysis
- Digital documentation
- Forklift operation
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Elevance Health
01.2023 - 12.2024
Customer Service Representative
Maximus
01.2022 - 12.2022
Forklift Operator
Medline
01.2018 - 12.2021
Cashier
Target
10.2013 - 12.2017
Adelante High School
Some College (No Degree) - General Studies
Modesto Junior College