Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Pharmacy Assistant Diploma
Crafting, computers, reading, walking, swimming, going to a movie, watching TV
Timeline
Generic

WENDY LYNNE SANDERS

Grande Prairie,AB

Summary

Seasoned Office Manager/Bookkeeper offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Bookkeeper/Office Manager

Big Reel Services
06.2013 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Reconciled customer accounts, process payments, bank statements and credit cards
  • Answered phone calls, emails and direct messages.
  • Perform bookkeeping and data entry functions - A/P, A/R, payroll, GST filing,

Independent Travel Advisor

TravelOnly
11.2018 - 11.2021
  • Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
  • Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
  • Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.

Retail Service Center Representative

Kal Tire
08.2019 - 03.2020
  • Call centre environment
  • Telephone communication with customers and service locations to provide the best experience for customers
  • Recommended appropriate products and services to customers, helped overcome objections with persuasive communication style.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Booked service appointments for customers

Deli Clerk

Quality Greens Market
07.2019 - 11.2019
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.

Receiver & Stock attendant

Drugstore Pharmacy
02.2017 - 09.2018
  • Conducted inventory and restocked items throughout day.
  • Checked and pulled defective or expired products from shelves.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Greeted customers and directed to requested products.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Travel Consultant

Expedia Cruise Ship Centers
11.2015 - 07.2018
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Organized trips for individual, family and business travelers.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Collected, handled and documented payments for travel services and associated feels.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Pharmacy Assistant

Drugstore Pharmacy
11.2010 - 03.2013
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Operated cash register and performed front counter tasks to facilitate daily operations.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.

Office Manager

Precision Maintenance & Construction, Services Ltd
01.1998 - 01.2012
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.

Education

Pharmacy Assistant Certificate Program -

CDI College
Calgary, Alberta
2011

Elliot Lake Secondary School
Elliot Lake, Ontario

Skills

  • Microsoft Office - Word, Excel, Outlook; Email, Fax, Scan, Print, Copy, typing skills (45 wpm)
  • Strong ability to solve problems,
  • Take initiative and work independently
  • Ability to work with and coordinate many members of a team
  • Committed to strong work ethic and professionalism
  • Effective verbal and written communication skills
  • Outbound and inbound calling
  • Excellent interpersonal and listening skills – pleasant, approachable and patient
  • Typing 50 (wpm)
  • Conflict resolution
  • Banking Operations
  • Attention to detail
  • Multitasking
  • Credit and Cash Transactions
  • Guest Inquiries
  • Customer Relations

Accomplishments

    Accomplished First Degree Black Belt (Dan) Taekwondo in 2010


Languages

English
Full Professional

Certification

  • Certified Pharmacy Assistant, CDI College - 2010-2011

Calgary, AB

Pharmacy Assistant Diploma

Pharmacy assistants help pharmacists with the day-to-day needs of running a pharmacy. Give general assistance with daily pharmacy activities, take prescriptions from clients in person and over the phone. Measure and mix drugs according to prescriptions, package, label and dispense medications. Check inventory and restock drugs and other items, check for expired medications and discard it properly. Help customers find what they need or send them to the pharmacist for more help.

Crafting, computers, reading, walking, swimming, going to a movie, watching TV

My craft business is a type of business that sells handmade or customized products. I cater to niche markets, offering unique, personalized, and high-quality products that stand out from mass-produced alternatives. 

Timeline

Retail Service Center Representative

Kal Tire
08.2019 - 03.2020

Deli Clerk

Quality Greens Market
07.2019 - 11.2019

Independent Travel Advisor

TravelOnly
11.2018 - 11.2021

Receiver & Stock attendant

Drugstore Pharmacy
02.2017 - 09.2018

Travel Consultant

Expedia Cruise Ship Centers
11.2015 - 07.2018

Bookkeeper/Office Manager

Big Reel Services
06.2013 - Current

Pharmacy Assistant

Drugstore Pharmacy
11.2010 - 03.2013

Office Manager

Precision Maintenance & Construction, Services Ltd
01.1998 - 01.2012

Pharmacy Assistant Certificate Program -

CDI College

Elliot Lake Secondary School

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