Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Wendy HeZhu Yu

Vancouver,BC

Summary

Dynamic and results-driven Waitress Supervisor at Liu Yi Shou Hot Pot, adept at enhancing operational efficiency and training staff to deliver exceptional guest experiences. Proven expertise in maintaining hygiene standards and fostering team collaboration, ensuring high-quality service and satisfaction. Recognized for effective complaint handling and strong leadership in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Waitress Supervisor

Liu Yi Shou Hot Pot
Richmond, British Columbia
01.2022 - Current
  • Monitored cash register operations during shifts for accuracy of transactions.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Monitored temperatures of prepared food and cold-storage areas.

Education

English Second Language -

ISSBC
Richmond, BC
09-2023

High School Diploma -

TaiShan High School
Taishan, China
07-2005

Skills

  • Lesson planning
  • Communication skills
  • Cultural awareness
  • Organizational skills
  • Time management
  • Table management
  • Strong leadership
  • Order accuracy
  • Waiting tables
  • Hygiene standards
  • Complaint handling
  • Interpersonal skills
  • Operational efficiency
  • Hygiene practices
  • Task delegation
  • Team building
  • Food portion specification
  • Reservations coordination
  • Theft procedures establishment
  • Safety training
  • Staff training
  • Nutritional knowledge
  • Train employees
  • Time management abilities
  • Budget development
  • Coordinate schedules
  • Adaptability
  • Schedule coordination
  • Work area inspection
  • Service training

Affiliations

I work out at the fitness room 4-5 days a week to keep myself healthy and active

Timeline

Waitress Supervisor

Liu Yi Shou Hot Pot
01.2022 - Current

English Second Language -

ISSBC

High School Diploma -

TaiShan High School

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Wendy HeZhu Yu