Wendy H. Walker
Sooke,BC
Summary
Diverse professional background with 18 years in the outdoor industry as a sea kayak guide, complemented by experience in medical office administration, property management, hospitality, and wilderness first aid instruction. This eclectic mix has cultivated a robust skill set in organization, adaptability, and clear communication. Recognized for reliability and professionalism, thriving independently and collaboratively within teams. Quick to learn new systems with meticulous attention to detail and a commitment to excellence, aiming to enhance workplace efficiency and supportiveness in part-time or full-time roles.
Overview
32
32
years of professional experience
5
5
Certification
Work History
Communications, Bookings & Operations Manager
Kingfisher Wilderness Adventures
Port McNeill, BC
01.2021 - 10.2025
- Managed guest communications and tour bookings, remotely, via phone, email, and social platforms with timely, professional responses. Processed bookings, payments, confirmations, and modifications using online booking systems. Maintained accurate tour inventory, availability, and electronic participant records. Coordinated medical and dietary information between guests, guides, and operations teams. Relayed critical guest and trip details clearly to remote and on-site staff to support smooth operations. Tracked trip logs, supported reporting, and provided general remote administrative support.
Lead Sea Kayak Guide - Seasonal
Kingfisher Wilderness Adventures
Port McNeill, BC
01.2010 - 10.2025
- Leading commercial groups in remote ocean locations, logistics, navigation, cooking and group safety.
Medical Office Administrator / Office Cleaning Contractor
Medsleep
Campbell River, BC
01.2018 - 01.2021
- Performed full Medical Office Assistant duties, managing high-volume patient communications and front-line support. Coordinated referrals, appointments, telemedicine clinics, and physician schedules; maintained accurate EMR records and patient charts. Supported clinic operations through direct patient care, clinic flow coordination, metrics tracking, and comprehensive cleaning and sanitation of exam rooms and facilities.
Wilderness Medicine Lead Instructor - Contract Employee
Wilderness Medical Associates
Canadian Office Hamilton, ON
01.2013 - 01.2018
- Teaching wilderness medicine to operators/employees who live and work in remote areas. Practical lessons including scenario construction and classroom lectures.
Property Manager
Mt. Washington Chalet
Comox Valley, BC
01.2012 - 01.2012
- Property management, cleaning and supervising.
Spa Coordinator
Spa Magnolia
Victoria, BC
01.2011 - 01.2011
- Appointments and phone communications, sales, cleaning and daily booking of treatments.
Marina & Office Supervisor
French Creek Marina
Parksville, BC
01.2008 - 01.2009
- All marina duties including moorage control, vessel communications office duties as well as cleaning and maintaining dock and public areas.
Clinician
Performance Orthotics
Toronto, ON
01.2001 - 01.2007
- Patient care, diagnostics, consultations and clinic director (managing all office duties).
Hotel & Hospitality Positions
Royal York Hotel & Others
Toronto, ON
01.1994 - 01.2007
- Front office supervisor, night auditor and Business class floor operations as well as housekeeping.
Education
Outdoor Education
National Outdoor Leadership School
Alaska, US2007
Skills
Clear, confident verbal communication and strong critical thinking
Highly organized and detail-oriented
Proficient in client relations
Proficient in PC and Microsoft applications
Medical training up to EMR level
Dependable, adaptable, and quick to learn new systems
Checkfront proficiency
Accuro EMR
Gmail, Google Docs and Microsoft Teams
Microsoft Word and Excel
WordPress
POS System / Monaris /online payments
Languages
English
Native or Bilingual
Certification
- Certified May 2016 EMR (Emergency Medical Responder)
- Certified April 2015 OFA Level III – Occupational First Aid
- 2007, Alumni Member National Outdoor Leadership School – Palmer, Alaska Outdoor skill and Education, certification for leading in back country and ocean travel.
- Certified in Marine Education, with MERS - 2012 - Present
- Lead Instructor Certified September 2013 - 2018, Wilderness First Responder / CPR-C Certified (2008 - Present)
- Certified 2009 Pleasure Craft Operations – Can. Power Squadron
- Certified 2006 ROC (VHF Marine Radio Operations Certificate)
- 2005 - 2007 OSARVA (Ontario Search and Rescue Volunteer)
- 2007 - Present SKGABC (Sea Kayak Guides Alliance of British Columbia)
Timeline
Communications, Bookings & Operations Manager
Kingfisher Wilderness Adventures
01.2021 - 10.2025
Medical Office Administrator / Office Cleaning Contractor
Medsleep
01.2018 - 01.2021
Wilderness Medicine Lead Instructor - Contract Employee
Wilderness Medical Associates
01.2013 - 01.2018
Property Manager
Mt. Washington Chalet
01.2012 - 01.2012
Spa Coordinator
Spa Magnolia
01.2011 - 01.2011
Lead Sea Kayak Guide - Seasonal
Kingfisher Wilderness Adventures
01.2010 - 10.2025
Marina & Office Supervisor
French Creek Marina
01.2008 - 01.2009
Clinician
Performance Orthotics
01.2001 - 01.2007
Hotel & Hospitality Positions
Royal York Hotel & Others
01.1994 - 01.2007
Outdoor Education
National Outdoor Leadership School