Wendy/Evan Melnyk
Edmonton
Summary
Hello im Wendy! Im eager to learn and make sure to try and bring the best service ,I have a proven track record in enhancing customer satisfaction and loyalty, demonstrated during my year at homes alive pets and my short tenure at Lux Leaf. Skilled in cash handling and fostering team unity, I excel in creating organized and comfortable work environments. Recognized for outstanding performance with multiple 5-star reviews across multiple years and work spaces , I bring a kind and always willing spirit to my workspaces.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Key Holder Budtender , Part-time
Lux Leaf
12.2024 - 01.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally , refusing guests with expired and or no IDs no matter their reaction.
- Swept and mopped floor , wiped glass displays , dusted store and made sure the tills were disinfected and smooth.
- Made sure daily count was done and made sure it matched our system . if not leaving signs for higher ups on my form that its inaccurate.
- Upheld AGLC policies and always made sure to use any advice given to make sure my service was as effective as possible.
Guest Service Representative , Fulltime
Homes Alive Pets
02.2023 - 03.2024
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Assisted guests in getting items on hold],calling and putting aside at another store and or getting it ordered to our location.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the pet service industry.
Sales Associate , Part-time
Old Navy
02.2022 - 02.2023
- Dealt with returns, exchanges and refunds in policy with our online and in-store Guidelines.
- Built relationships with customers to encourage repeat business.
- Worked early mornings and cleaned the store on a regular basis.
- Used ipads,ipods and standard p.o.s systems for the tills and worked around errors.
- Used sticker printers to fulfill online orders during the day while working the till.
- Did outstanding work during Coupon sale days,holidays and with guests.
- Getting multiple 5 star reviews and badges for work proformance.
Seasonal Sales Associate , Part-time
Twisted Goods
09.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built displays for new product quickly and effectively making sure the items are stocked constantly.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Victoria School Of The Arts
Edmonton AB06-2021
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Cleaning and Organization
- Workplace safety
- Daily reporting
- Inventory monitoring
- Team building
Languages
English
Native or Bilingual
Certification
- [Qualified Cannabis Worker & Safe Sell] [Reg#202203290094] [Aug,14,2022-2027]
- [ Proserve Qualification]
[Reg#202203290094] [Jun,23,2022- 2027]
Interests
I love to swim , ride my cruiser bike , build model kits , make art and trying to get obsessed with another piece of media like a scifi military audio book or a classic mecha series
Timeline
Key Holder Budtender , Part-time
Lux Leaf
12.2024 - 01.2025
Guest Service Representative , Fulltime
Homes Alive Pets
02.2023 - 03.2024
Sales Associate , Part-time
Old Navy
02.2022 - 02.2023
Seasonal Sales Associate , Part-time
Twisted Goods
09.2021 - 01.2022
High School Diploma -
Victoria School Of The Arts
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