Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Wendy Yuan

Toronto

Summary

Newly certified Personal Support Worker with extensive hands-on experience supporting seniors in retirement, long-term care, and community settings.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Personal Support Worker (Permanent Part-time)

March of Dimes
08.2025 - Current
  • Delivered direct personal care to seniors with complex needs, including bathing, dressing, feeding, toileting, lifts/transfers, and mobility support.
  • Assisted clients recently discharged from the hospital requiring intensive rehabilitation, supporting recovery and adjustment to daily routines.
  • Provided medication assistance and carried out delegated tasks from nurses in accordance with care plans and organizational policies.
  • Monitored and documented changes in physical, cognitive, and emotional status, promptly reporting to supervising staff.

Concierge (Permanent Part-time)

Delmanor Prince Edward Inc, Retirement Home
02.2024 - Current
  • Provide attentive and compassionate support to residents, ensuring their comfort and well-being in a retirement home setting.
  • Act as a first point of contact, listening to residents' needs and offering tailored solutions for their daily activities and requests.
  • Build and maintain positive relationships with seniors, promoting engagement in community activities and addressing any concerns with empathy and understanding.
  • Collaborate with healthcare staff to resolve issues efficiently and with sensitivity, ensuring a high level of satisfaction for both residents and their families.
  • Manage inquiries and coordinate services, always prioritizing the needs of residents and ensuring a respectful, person-centered approach.
  • Handle sensitive information with confidentiality and professionalism, providing peace of mind to residents and their families.

Personal Support Worker Student

Sienna Senior Living – Silverthorne Care Community, Long Term Care
05.2025 - 07.2025
  • Assisted residents with activities of daily living (ADLs) including mobility, hygiene, and feeding in accordance with care plans.
  • Supported residents with cognitive impairments using gentle persuasive approach (GPA).
  • Documented observations and care provided to the residents.
  • Maintained resident dignity and encouraged independence where appropriate.

Education

Certificate - Personal Support Worker

Humber Polytechnic
Toronto, ON
08.2025

Graduate Certificate - Retirement Home Management

Humber Polytechnic
Toronto, ON
08.2024

Skills

  • Proficient in English, Mandarin, and Cantonese
  • Assistance with daily living activities
  • Secure lift and transfer methods
  • Dietary Aide
  • Medication Assistance
  • Documentation & Reporting
  • Effective interpersonal communication
  • Team Collaboration
  • Cultural Sensitivity

Languages

English
Chinese (Cantonese)
Chinese (Mandarin)

Certification

  • WHIMS
  • Smart Serve
  • Food Handler
  • First Aide
  • Basic Life Support
  • U-FIRST
  • Driver’s License (G plate, with vehicle)
  • Vulnerable Sector Check - cleared

Timeline

Personal Support Worker (Permanent Part-time)

March of Dimes
08.2025 - Current

Personal Support Worker Student

Sienna Senior Living – Silverthorne Care Community, Long Term Care
05.2025 - 07.2025

Concierge (Permanent Part-time)

Delmanor Prince Edward Inc, Retirement Home
02.2024 - Current

Graduate Certificate - Retirement Home Management

Humber Polytechnic

Certificate - Personal Support Worker

Humber Polytechnic

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