Wendy Young
Calgary,AB
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
17
17
years of professional experience
Work History
Planning Team Member & Service Associate
Assante Financial Management
06.2017 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Service Associate
Bert Hettinga - Assante Capital Management
01.2015 - 04.2017
Executive Chef & General Manager
Salt and Pepper Mexican Restaurant Group / Lolita's Lounge
02.2012 - 12.2014
Head Chef and Front of House Manager
San Remo Ristorante: Garrison Woods
01.2010 - 01.2012
Cook Apprentice I, II & III / Line Supervisor
Table Rock Restaurant: Niagara Parks Commission
08.2006 - 11.2009
Education
Certified Financial Planner - Core Studies - Finance
Business Career College & FP Canada
Edmonton, AB02.2025
Red Seal Certification - Culinary Arts & Hospitality
Niagara College
Niagara On The Lake, ONBachelor of Arts - Music & Psychology
Concordia University College of Alberta
Edmonton, ABHigh School Diploma -
Bishop Carroll High School
Calgary, ABSkills
- Customer Service
- Complaint Resolution
- Attention to Detail
- Technical Support
- Account Management
- Computer Skills
- Staff Education and Training
- Product Knowledge
- Teamwork and Collaboration
Highlights Of Qualifications
- Responsible for the supervision of 8-25 team members at a time ensuring productivity was maximized.
- In charge of hiring, firing, scheduling, training, evaluating and coaching of staff.
- Responded to customer inquiries in person, via e-mail and on the telephone providing information on products and services.
- Established good rapport with customers resulting in repeat business and an increase in clientele base
- Competent in operating computers and programs such as Microsoft Word, Power Point and Excel Worksheets.
- Experience with CRM programs such as Salesforce and Maximizer.
- Effective at managing and interpreting data in multiple media formats.
Personal Information
Total Experience: Over 13 years of management and leadership experience
References
REFERENCES AVAILABLE UPON REQUEST
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Planning Team Member & Service Associate
Assante Financial Management
06.2017 - Current
Service Associate
Bert Hettinga - Assante Capital Management
01.2015 - 04.2017
Executive Chef & General Manager
Salt and Pepper Mexican Restaurant Group / Lolita's Lounge
02.2012 - 12.2014
Head Chef and Front of House Manager
San Remo Ristorante: Garrison Woods
01.2010 - 01.2012
Cook Apprentice I, II & III / Line Supervisor
Table Rock Restaurant: Niagara Parks Commission
08.2006 - 11.2009
Certified Financial Planner - Core Studies - Finance
Business Career College & FP Canada
Red Seal Certification - Culinary Arts & Hospitality
Niagara College
Bachelor of Arts - Music & Psychology
Concordia University College of Alberta
High School Diploma -
Bishop Carroll High School
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