Wendy Ward
Toronto,Ontario
Summary
Highly motivated customer service specialist and team leader, currently pursuing RIBO licensing and CIP designation in the insurance industry. Flexible, self starter fostering an inclusive working environment.
Overview
18
18
years of professional experience
Work History
Store Manager
Claire's
01.2010 - 01.2024
- Built a loyal base of repeat customers on trust and insight
- Oversaw store operations in regards to weekly productivity planning and budget forecasting
- Delegated responsibilities to staff on a daily and weekly basis to ensure re-stocking and merchandising tasks were completed in a timely manner
- Curated damage control, loss reduction and loss prevention initiatives reducing shrink percentage
- Attention detail through thorough understanding of company policies and procedures
Sales Representative
Big Al's Aquarium Services
01.2006 - 01.2010
- Proficiency in Customer Relationship Management software to create customer databases and handle customer information to the highest standard of privacy in regards to store profiles
- Excellence in customer service and sales initiatives
Education
Graduate Certificate - Insurance Management Property And Casualty
Humber College
04.2025
College Diploma - Visual And Creative Arts
Sheridan College
Oakville, Ontario04.2010
Skills
- Team Leadership
- Customer Service
- Problem-Solving
- Team motivation
- Inventory Control
- Risk Management
- Outstanding communication skills
- Microsoft Office
Accomplishments
- Certificate of French Immersion Studies
- Diploma achieved with Honors in Visual and Creative Arts
References
Available upon request
Languages
French
Professional Working
Timeline
Store Manager
Claire's
01.2010 - 01.2024
Sales Representative
Big Al's Aquarium Services
01.2006 - 01.2010
Graduate Certificate - Insurance Management Property And Casualty
Humber College
College Diploma - Visual And Creative Arts
Sheridan College
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