Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Van Nortwick

Menifee

Summary

With 19 years of solid customer service experience, I have excelled in various roles within the retail and supply chain industries. As a point of contact, lead, and supervisor, I consistently demonstrate drive and professionalism. Key strengths include collaboration, relationship building, and delivering exceptional customer service. Seeking opportunities to take on greater responsibilities and provide support to both direct and indirect customers and partners.

Overview

12
12
years of professional experience

Work History

Operations supervisor

Aldi distribution
01.2023 - Current
  • Monitored and addressed issues in real-time to sustain target-level productivity.
  • Conducted training sessions for new hires on company and departmental protocols.
  • Maintain stock of items, cleanliness, organization and provide excellent customer service
  • Train team members in successful strategies to meet operational and sales targets
  • Manage team of 35+ employees, delegate tasks and hold each employee accountable for completing assignments
  • Mentor team members to enhance professional development and accountability in workplace
  • Promote culture focused on encouraging staff to develop skills and abilities
  • Resolved ordering discrepancies by returning products to inventory.
  • Daily audits of orders to ensure customer satisfaction
  • Prepared comprehensive monthly schedules for associates.
  • Evaluate and process time off/vacation requests ensuring adequate staffing levels.

Team lead

GXO LOGISTICS 3PL
01.2020 - 01.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
  • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste
  • Monitored inbound and outbound freight operations to establish timely delivery of packages
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
  • Scheduled trucks for pick up/deliveries
  • Ensured bill of lading is properly completed for driver acceptance and signature
  • Oversaw receiving and processing of incoming shipments, ensuring accuracy and completeness
  • Inspected trailers before associates loaded/offloaded
  • Worked closely with customer to resolve any questions, comments or concerns

Outbound Coach

The Home Depot Dfc
01.2015 - 01.2021
  • Manages WiP and aging pick task on a daily basis while having of good understanding of WM (Warehouse Management) tools which include (Optimus, LORP, WM, & Excel)
  • Coordinates Staffing of 19 associates to accurately execute the Outbound goal while hitting our SLA metrics and looking for ways to improve the overall UPH
  • Prioritizes & assigns critical task to specific associates while fostering a sense of urgency in the team for achieving goals and meeting deadlines
  • Holds self and others accountable for meeting customers needs and addresses gaps on a daily basis, pushes the team to take timely action & Identifies any new opportunities that benefit the business and the customer
  • Drives Safety in the Department by demonstrating correct SiM Techniques to the team and going over morning safety topics during morning meetings

Customer Service/Cash Office

Kohls
01.2013 - 01.2015
  • Greet customers and offer assistance
  • Operate a cash register
  • Scan items and bag merchandise
  • Handle payments
  • Respond to customer requests and questions
  • Assist at the point of sale and customer service
  • Support inventory accuracy
  • Participate in daily service processes
  • Support new hire training
  • Meet or exceed individual goals, such as credit and loyalty
  • Provide courteous, friendly, fast, and efficient service
  • Support the service team in meeting storewide goals
  • Coach, teach, and train associates
  • Oversee daily cash-related processes
  • Count the safe
  • Performance of audits
  • Accurately and efficiently completed all daily paperwork while adhering to company policies and procedures
  • Prepared store deposits and handled all banking needs

Education

Certificate - Medical Assistant

National Institute of Technology
Long Beach, CA
04.2002

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Team Training
  • Safety oversight
  • Employee development
  • Customer relations
  • Warehouse operations
  • Logistics oversight
  • Customer relationship development
  • Inventory coordination
  • Workflow optimization
  • Management
  • Production
  • Compliance management
  • Quality assurance
  • Cycle counting
  • Scheduling coordination
  • Delegation
  • KPI tracking
  • Employee engagement
  • Multitasking and organization
  • Team leadership
  • Employee supervision
  • Data entry
  • Decision-making
  • Customer service
  • Goal setting
  • Microsoft office
  • Coaching and mentoring
  • Customer service management
  • Relationship building
  • Staff training
  • Inventory management
  • Scheduling
  • Handling complaints
  • Staff development and training
  • Documentation and recordkeeping
  • Motivational leadership
  • Payroll
  • Time management
  • Building strong relationships

Timeline

Operations supervisor

Aldi distribution
01.2023 - Current

Team lead

GXO LOGISTICS 3PL
01.2020 - 01.2023

Outbound Coach

The Home Depot Dfc
01.2015 - 01.2021

Customer Service/Cash Office

Kohls
01.2013 - 01.2015

Certificate - Medical Assistant

National Institute of Technology

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