Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Wendy VanEyk

Calgary

Summary

Dynamic office manager with a proven track record at Cloverdale Paint, excelling in customer service and organizational skills. Enhanced customer satisfaction through effective issue resolution and streamlined operations. Skilled in office administration, maintaining confidentiality, and fostering a positive work environment, contributing to improved performance metrics.

Overview

17
17
years of professional experience

Work History

Office Manager

Cloverdale Paint
07.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Did account receivable collection calls and follow ups.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Branch Manager

Cloverdale Paint
04.2014 - 07.2023
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Assistant Manager

Cloverdale Paint
09.2008 - 04.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Certified Dental Assistant - Dental

Fraser Valley Dental Assisting
Chilliwack, BC
06-1985

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration

Interests

In my free time I enjoy quilting for my grand children I also sing in the worship team at church I like to go for walks with my family I recently got a new puppy so I have been spending most of my free time training and playing with him

Timeline

Office Manager

Cloverdale Paint
07.2023 - Current

Branch Manager

Cloverdale Paint
04.2014 - 07.2023

Assistant Manager

Cloverdale Paint
09.2008 - 04.2014

Certified Dental Assistant - Dental

Fraser Valley Dental Assisting

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Wendy VanEyk