Wendy Terry
Uxbridge,Canada
Summary
Hardworking team leader possesses extensive knowledge of customer service processes and best practices, with a proven track record of success in effectively training and motivating customer service teams. Skilled in building positive relationships with customers, understanding customer needs, and resolving customer service issues with professionalism and efficiency. Committed to providing exceptional customer service and fostering customer loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor
Peavey Mart
Uxbridge, Canada
11.2017 - Current
- Resolved escalated customer issues with patience and understanding
- Trained customer service representatives on customer service standards, policies, and procedures
- Maintained up-to-date knowledge of changes in products or services offered by the company
- Provided accurate information to customers on merchandise return policies, refunds, and warranty repairs
- Managed the online ordering system pickup and completed orders
- Assisted customers via phone calls, emails, or online chats while delivering exceptional customer service
- Resolved escalated complaints and answered questions regarding policies and procedures
- Managed the chick days program and was responsible for the care of the chicks while in-store
Scanning Coordinator
Peavey Mart
Uxbridge, Canada
01.2011 - 11.2017
- Engaged customers, advised on products, ensured satisfaction
- Processed transactions, managed returns, maintained accuracy
- Handled calls professionally, addressed concerns promptly
- Restocked merchandise, organized displays, maintained cleanliness
- Optimized scanning processes, enhancing inventory accuracy and reducing errors
- Implemented data-driven strategies for stock management, resulting in improved efficiency
- Streamlined product cataloguing system, boosting operational speed
- Collaborated with team to reduce stocktaking time, leading to cost savings and increased productivity
- Meticulously maintained product pricing, ensuring precise labels
- Developed comprehensive training materials for new scanning procedures, enhancing team performance
Education
High School Diploma -
Markham High School
Markham01.1984
Skills
- Customer service
- Multitasking and organization
- Complaint resolution
- Team leadership
- Call center management
- MS Office
Timeline
Customer Service Supervisor
Peavey Mart
11.2017 - Current
Scanning Coordinator
Peavey Mart
01.2011 - 11.2017
High School Diploma -
Markham High School
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