Wendy Tedeschini
Steinbach,MB
Summary
Quickly develop rapport and work well with a diverse group of people. Work well in a team environment or independently. Communicate effectively both written and orally. Passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational, and conflict management skills.
Overview
18
18
years of professional experience
Work History
Direct Support Professional
Trailblazers Life Choices
01.2024 - Current
- Provided individualized support to clients, enhancing daily living skills and independence.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Documented daily reports to track client achievements, concerns, or changes in behavior patterns that may need attention.
- Assisted clients in engaging in community activities, promoting socialization and inclusion.
- Administered medication ensuring adherence to healthcare plans.
Customer Experience/Salesfloor Associate/Cashier/Self Checkout
Walmart Canada
01.2019 - 01.2024
- Establish excellent rapport with people: honest, friendly and genuine
- Resolve customer concerns courteously and efficiently
- Excel in customer service and experience providing empathy and active listening
- Developed strong customer relations to ensure repeat business and increase client base by providing professional and courteous service
- Maximize profit opportunities through promotions, merchandising and expense control
- Maintain extensive product knowledge to ensure staff and customers are aware of product details
- Execute Section Work to ensure all items have correct pricing and locations
- Ensure all locations have available stock
- · Run and place relevant system price changes
- · Print and execute self checkout and till Mods
- · Skilled in quality control; provided consistent high quality products and services according to company standards
RSS II
Safeway Canada Ltd
01.2010 - 01.2015
- Coordinate and execute audits
- Record Shelf Availability
- Maintain accurate information gathering procedures of team
- Complete and submit Team Lead reports and information for analysis
- Support team regarding technological issues
- Communicate with store/management personal
- Provided consistent communication to ensure training, quality and standards were maintained
- Assisted in training new staff on operational procedures and customer engagement strategies
- Trained new employees in company procedures, ensuring smooth onboarding and successful integration into the team.
- Set clear goals for team members and assured accountability with positive reinforcement to change behaviors
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
Sales Supervisor
London Drugs
01.2008 - 01.2010
- Supervised daily sales operations to ensure optimal team performance and customer service excellence
- Collaborated with management on promotional campaigns to drive store traffic and increase sales volume
- Resolved customer inquiries and complaints effectively, enhancing overall customer satisfaction ratings
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions
- Compiled and analyzed data to determine approaches to improve sales and performance
- Maintained financial controls, planned business operations and control expenses
Skills
- Strong work ethics
- Empathy and patience
- Adaptable and intuitive
- Relationship building
- Disability awareness
- Individualized support planning
- Behavior management
- Life skills training
- Cultural awareness
- First aid and CPR
- Social skills development
- Verbal and written communication
- Conflict resolution
Timeline
Direct Support Professional
Trailblazers Life Choices
01.2024 - Current
Customer Experience/Salesfloor Associate/Cashier/Self Checkout
Walmart Canada
01.2019 - 01.2024
RSS II
Safeway Canada Ltd
01.2010 - 01.2015
Sales Supervisor
London Drugs
01.2008 - 01.2010