Wendy Susan Alvarado
Hesperia
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dispatcher
America United LLC
Fontana
03.2025 - Current
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Updated records of driver locations, delays, and cancellations.
Receptionist/Technician
Animal Medical Center
Hesperia
06.2022 - 08.2024
- Scheduled and confirmed appointments.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Assisted with medical treatments such as wound cleaning, bandaging, splinting, dental care.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Answered phone calls from clients inquiring about their pets' health status or scheduling appointments.
Bookkeeper/Human Resource
MSR XPRESS LLC
Victorville
02.2021 - 10.2023
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Received and recorded cash, checks and transfers.
- Performed bookkeeping and accounting consulting services.
- Processed expense reports, including verification of receipts and compliance with policies.
Technician
Apple Valley Animal Hospital
Apple Valley
06.2020 - 07.2021
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Obtained information and history from clients to maintain medical charts.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Assisted veterinarians in examining animals.
- Cleaned and sterilized exam rooms between appointments.
Driver
Enterprise
Fontana
06.2019 - 06.2020
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Operated a variety of vehicles safely in diverse weather conditions.
- Managed time effectively to meet tight delivery deadlines.
- Reported any vehicle malfunctions or accidents immediately to management.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
Technician
Ontario Veterinary Hospital
Ontario
02.2016 - 02.2018
- Prepared and labeled medications and instructed client on administration.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Communicated effectively with clients regarding their pet's condition or treatment plan.
- Assisted with the collection of blood samples for laboratory testing.
- Assisted veterinarians with surgeries, dentistry procedures and other medical treatments.
- Operated anesthesia, oxygen and monitoring equipment.
- Provided nursing care to hospitalized patients including administering fluids, feeding tubes, bandaging wounds, taking radiographs and performing lab tests.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Delivered excellent service to pet owners to drive repeat business.
- Educated clients about preventive healthcare measures such as proper nutrition, grooming techniques and parasite control methods.
Receptionist/Technician Assistance/Kennel Attendant
Tustana Animal Hospital
Tustin
06.2005 - 06.2016
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Education
High School Diploma -
Tustin High School
Tustin, CA06-2007
Some College (No Degree) - Criminal Justice
Victor Valley College
Victorville, CASome College (No Degree) - Psychology
San Bernardino Valley College
San Bernardino, CASkills
- Quality Assurance/Control
- Database Management
- Document reporting
- Conflict/Crisis Resolution
- Privacy Act and HIPAA
- QuickBooks, Amazon Relay, Cornerstone
- Excellent customer and patient service
- Bilingual in English and Spanish
- Schedule and coordinate care
- Process and record financial payments
- Deliver quality customer and patient service
- Route planning
- Vehicle tracking
- Record keeping
- Customer service
- Time management
- Data entry
Core Strengths Skills
- Healthcare Administration
- Quality Assurance/Control
- Database Management
- Inventory Control
- Document Reporting
- Conflict/Crisis Resolution
- Privacy Act & HIPAA
- QuickBooks
- Excellent Customer & Patient Service
- Bilingual in English/Spanish
Career Experience
- Receptionist/Technician Assistance/Kennel Attendant, Tustana Animal Hospital, 01/2005, 12/2016
- Technician, Ontario Veterinary Hospital, 01/2016, 12/2018
- Driver, Enterprise, 01/2019, 12/2020
- Technician, Apple Valley Animal Hospital, 01/2020, 12/2021
- Bookkeeper/Human Resource, MSR XPRESS LLC, 01/2021, 12/2023
- Receptionist, Animal Medical Center, 01/2022, 12/2024
- Dispatcher, America United LLC, 01/2025, current
Certification
- Real Estate Apprentice
Languages
Spanish
Native/ Bilingual
Timeline
Dispatcher
America United LLC
03.2025 - Current
Receptionist/Technician
Animal Medical Center
06.2022 - 08.2024
Bookkeeper/Human Resource
MSR XPRESS LLC
02.2021 - 10.2023
Technician
Apple Valley Animal Hospital
06.2020 - 07.2021
Driver
Enterprise
06.2019 - 06.2020
Technician
Ontario Veterinary Hospital
02.2016 - 02.2018
Receptionist/Technician Assistance/Kennel Attendant
Tustana Animal Hospital
06.2005 - 06.2016
High School Diploma -
Tustin High School
Some College (No Degree) - Criminal Justice
Victor Valley College
Some College (No Degree) - Psychology
San Bernardino Valley College
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