Wendy Somerville
Winnipeg,Canada
Summary
Customer-focused Sales Associate with extensive retail experience. Skilled in delivering exceptional guest interactions and maintaining product knowledge. Committed to driving sales during all shift volumes while effectively managing inventory and resolving customer complaints. Recognized for fostering collaborative team environments and upholding integrity in all customer and team interactions.
Overview
20
20
years of professional experience
Work History
Artist; Sculptor, Wood working(turning and Carving)
Self - employed
Winnipeg/Emerson, Canada
04.2009 - Current
- Lathe wood turning and carving of exotic and domestic species and turning into OOAK designs.
- Employed diverse materials in crafting one-of-a-kind artworks., such as polymer clay, exotic and domestic wood species, ink, watercolors, computer software, paints, pencils to complete unique one-of-a-kind pieces for customers.
- Generated original ideas and inspired creative process for OOAK polymer clay sculptures of fairies.
- Curated and presented portfolios of artistic work to showcase styles and attract potential customers.
- Collaborated with clients to refine commission ideas and establish project parameters aligned with their preferences.
- Researched drawings of characters and environmental elements for inspiration.
Sales Associate, Part Time
Home Hardware
Altona, Canada
06.2023 - 11.2025
- Day to day assisting customers with finding products and recommending items they may need for personal or DIY projects. Includes Plumbing, Electrical, Paint, Hardware, Tools, Gardening Supplies, Automotive and RV etc.
- I pride myself in establishing excellent rapport with customers as Customer service is my Number One priority.
- Processed customer requests for products from warehouse and promotional items from flyers to ensure availability.
- Recommended proper paint and supplies for customer projects, and operated the 'Hero' paint tinting and agitation machines. Cleaned and maintained the 'Hero' tint pots after use.
- Operated cash register efficiently during customer transactions. helping customers during the checkout procedure using the Prism system.
- Back-up person for Weekly Receiving of new inventory from our warehouses. This included stocking the shelves with the new inventory.
- Took HH Connect Courses in Plumbing, Electrical and Paint voluntarily and received 100% diplomas for each course.
Taxi Driver
NRA Services/Emerson Taxi
Emerson, Canada
05.2021 - 06.2023
- Maintained safe and clean vehicles to enhance passenger satisfaction.
- Arrived on time to pick up customer at designated times as set by the Rail Service.
- Followed road rules to protect passengers and prevent accidents.
- Responded to service requests 24/7 to ensure operational efficiency.
- Updated dispatch regularly on delays and important details to ensure smooth operations.
- Executed individual and business documentation accurately and on-time.
Customer Service Representative Agent
Convergys/ FedEx
Winnipeg, Canada
09.2006 - 05.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns for FedEx Air and Ground Service.
- Managed high volume of customer calls, maintaining minimal wait times to ensure prompt service.
- Resolved customer inquiries and complaints efficiently, contributing to improved customer satisfaction.
- Delivered personalized support to customers, ensuring their unique requests and preferences were addressed.
- Addressed customer requests for products, services, and company information, enhancing overall customer experience.
Education
High School Diploma - Computerized Accounting, Business Administration
Success Business College
Winnipeg, MBSkills
- Customer service
- Creative thinking
- Product knowledge
- Point of sale operations
- Cash register operation
- Cash handling accuracy
- Order processing
- Inventory management
- Sales analysis
- Visual merchandising
- Computer Proficiency
- Microsoft Word
- Adobe Photoshop
- Wacom Tablet
- Interior Design
- Team collaboration
- Adapts under pressure
- Time management
- Problem solving
- Creative thinking
- Deadline management
- Exceptional service
- Product marketing
- Engaging demeanor
- Interpersonal communication
- Self-motivated
- Friendly and outgoing
- Positive and professional
- Store opening and closing
- Upselling techniques
- POS system operation
- Positive and professional
- Upselling techniques
- Sales analysis
Additional Information
I worked 3 yrs Canadian Tire: Wpg in Seasonal Dept. as well as Cashier and extensively with Sales and Customer Service positions with some Managerial Positions when Supervisor was away, as well as Secretarial positions. Extensive Plant knowledge, Owned a Floral Shop in Winnipeg.
Timeline
Sales Associate, Part Time
Home Hardware
06.2023 - 11.2025
Taxi Driver
NRA Services/Emerson Taxi
05.2021 - 06.2023
Artist; Sculptor, Wood working(turning and Carving)
Self - employed
04.2009 - Current
Customer Service Representative Agent
Convergys/ FedEx
09.2006 - 05.2009
High School Diploma - Computerized Accounting, Business Administration
Success Business College