Wendy Sinclair

• Managed classroom behavior effectively, fostering a positive learning environment.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.

• Supported classroom instruction by assisting teachers with lesson plans and educational materials.
• Facilitated student engagement through interactive activities and personalized learning approaches.
• Managed classroom behavior by implementing positive reinforcement strategies to encourage participation.
• Adapted instructional methods to meet diverse learning needs of students with varying abilities.
• Contributed to a positive school environment by fostering respectful relationships among students and staff.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.

Dispatched scheduled and non scheduled flights. Provided customer service and boarded and deplaned passengers and their luggage and cargo. Booked charters and reservations, provided communications to all departments including northern communities and followed up with all paperwork required for daily operations.