Wendy Silva
Long Beach
Summary
Dynamic sales professional with a proven track record at Kanma Inc., excelling in customer relationship management and strategic sales initiatives. Demonstrated ability to negotiate contracts and drive revenue growth through effective team building and market analysis. Committed to exceeding targets while fostering long-term client relationships and delivering exceptional service.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Dynamic individual with hands-on experience in Sales and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Representative
Brand 26 Inc.
02.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Exceeded sales targets through effective planning and goal setting.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Participated in trade shows and conferences to network and generate leads.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
Sales Manager
Kanma Inc.
01.2015 - 01.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Attended industry events and conventions to expain sales opportunities.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
- Made purchase orders from our vendors in China; consisted of approx 200+ containers a year.
- Selecting new product for all different season sales
- Collaborated with factories, to design and build successful products.
Shipping and Receiving Clerk
Hyland’s
12.2011 - 05.2014
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Handled day-to-day shipping and receiving overseeing more than 2,000 packages per day.
- Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
Education
GED -
Long Beach City College
Long Beach, CA06-2012
Skills
- Sales strategy
- Customer relationship management
- Contract negotiation
- Market analysis
- Product demonstrations
- Lead generation
- Team building
- Time management
- Effective communication
- Problem solving
- Customer service
- Customer relations
- Customer relationship building
- Product and service knowledge
- Negotiation tactics
- Account management
Accomplishments
- Successfully launched 25 Different products.
- Supervised team of 4 staff members.
- 3 years surpassed my sales goal.
- Successfully managed to sale out product.
- Created sales promotions and was successful at pushing out all new and old inventory.
- Closed the biggest sale in less than 4 minutes.
- Helped shipping department at a critical time.
Certification
- Salesforce Certified Administrator
- OSHA Certified
- Forklift Certification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Representative
Brand 26 Inc.
02.2024 - Current
Sales Manager
Kanma Inc.
01.2015 - 01.2024
Shipping and Receiving Clerk
Hyland’s
12.2011 - 05.2014
GED -
Long Beach City College
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