Wendy Shen
Calgary,Canada
Summary
Over ten years of experience in the food and beverage industry, demonstrating a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Exceptional interpersonal skills contribute to successful team collaboration and customer satisfaction. Eager to embrace new challenges and continuously improve professional capabilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
Vo Kitchen & Bar
06.2022 - Current
- 115 seat a la carte restaurant.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Prepared drinks according to standard recipes.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided exceptional service to high volume of daily customers.
Server
Gyu-Kaku Japanese BBQ
03.2022 - 04.2025
- 100 seats a la carte restaurant Reported to the owner Trained staff on operational procedures and customer service techniques
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Assisted in training new servers.
- Completed end-of-shift paperwork accurately and submitted it according to company guidelines.
- Tracked daily sales figures and reported them to management.
Supervisor
Wakado Ramen
09.2018 - 06.2022
- 30 seats a la carte restaurant.
- Reported to the owner.
- Managed up to 2 servers per shift.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Monitored dining room activities to ensure customer satisfaction.
Manager's Assistant
Ke Charcoal & Sushi
12.2017 - 07.2018
- 100 seats a la carte restaurant.
- Managed up to 8 servers, hostesses and bussers per shift.
- Coordinated training and scheduling verification for staff.
- Updated and maintained restaurant Menu, Drink menu and promotion.
- Managed store inventory and purchase orders for a value of ~$3000 CAD equivalent per month.
- Managed customer reviews and responded.
- Maintained restaurant social media account.
Supervisor – Liu Yuan Restaurant (Shanghai Cuisine)
The Westin Taipei
09.2016 - 11.2017
- 150 seat a la carte restaurant.
- Managed up to 15 servers and hostesses per shift.
- Coordinated training, scheduling, and timesheet verification for staff.
- Updated and maintained the Hotel Operating System (OPERA) to reflect current and new menu items.
- Managed the bar inventory and ordering with average daily purchase order values of ~$1000 CAD equivalent.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Supervisor – Silk Road Restaurant (International Buffet)
The Westin Taipei
12.2014 - 09.2016
- 250 seat All You Can Eat restaurant.
- Awarded exemplary customer service award for 2 months.
- Managed up to 30 severs and hostesses per shift.
- Similar responsibilities to the Liu Yuan Restaurant.
Store Manager
Bread Basket (Specialty Bakery)
04.2013 - 08.2014
- Retail bakery specialized in baked goods utilizing natural yeast.
- Reported to the owner and coordinated the grand opening of the flagship store in Shanghai.
- Responsible for the sourcing and evaluating of suppliers for the business.
- Managed store inventory and purchase orders.
- Created and updated training manuals and processes for staff.
Supervisor
Saboten
04.2010 - 02.2013
- Internationally franchised casual dining restaurant from Japan.
- Managed up to 10 staff members per shift.
- Trained staff on operational procedures and customer service techniques.
- Provided customer service, resolved inquires, and booking reservations.
- Managed opening and closing duties to facilitate restaurant operations.
- Managed inventory and ordering with average daily values of purchase ~250 CAD equivalent.
Server
Shangri-La's Far Eastern Plaza Hotel
08.2009 - 04.2010
- 150 seat a la carte restaurant.
- Provided customer service
- Coordinated with building maintenance to maintain.
Intern
Sheraton Grand Taipei Hotel
01.2008 - 08.2008
- 70 seat a la carte restaurant.
- Knowledgeable in the restaurant wine list and provided recommendations to customers.
- Decorated the restaurant for special holidays and events.
Education
MBA - Marketing Management
Hsing Wu University
01.2014
BBA - Food And Beverage Management
Yuan Pei University of Medical Technology
Taiwan, HsinChu06-2009
Skills
- MS Office
- POS Operation
- Customer service
- Problem-Solving
- Multitasking
- Organizational Skills
- Cash handling
- Strong work ethic
Languages
mandarin
Native/ Bilingual
English
Full Professional
Certification
- The Test of English for International Communication (TOEIC), 2016
- International English Language Testing System (IELTS), 2019
- Proserve, 2028
Timeline
Server
Vo Kitchen & Bar
06.2022 - Current
Server
Gyu-Kaku Japanese BBQ
03.2022 - 04.2025
Supervisor
Wakado Ramen
09.2018 - 06.2022
Manager's Assistant
Ke Charcoal & Sushi
12.2017 - 07.2018
Supervisor – Liu Yuan Restaurant (Shanghai Cuisine)
The Westin Taipei
09.2016 - 11.2017
Supervisor – Silk Road Restaurant (International Buffet)
The Westin Taipei
12.2014 - 09.2016
Store Manager
Bread Basket (Specialty Bakery)
04.2013 - 08.2014
Supervisor
Saboten
04.2010 - 02.2013
Server
Shangri-La's Far Eastern Plaza Hotel
08.2009 - 04.2010
Intern
Sheraton Grand Taipei Hotel
01.2008 - 08.2008
MBA - Marketing Management
Hsing Wu University
BBA - Food And Beverage Management
Yuan Pei University of Medical Technology
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