Wendy Severin
Experienced travel professional with a strong background in itinerary planning, reservations management, and client relations. Skilled in handling complex bookings, travel regulations, and fast changes while protecting client satisfaction.
Professional with significant experience in coordinating travel plans and delivering outstanding client service. Strong ability to collaborate with teams and adapt to changing needs, ensuring seamless travel experiences. Skilled in itinerary planning, booking management, and problem-solving to achieve optimal results. Reliable and results-driven with focus on achieving client satisfaction and operational efficiency.
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Experienced travel professional with strong itinerary planning, reservations management, and client relations skills. Known for handling complex travel needs, resolving disruptions quickly, and supporting smooth domestic and international travel experiences.
Work History
Travel Agent
5 Years 1 Month- Advised clients on destination options, travel requirements, and itinerary selections.
- Coordinated complex multi-leg itineraries, ensuring accurate schedules and confirmations.
- Resolved booking changes, cancellations, and disruptions with prompt customer support.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Followed up with customers to increase customer service with travel plans.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses. SEP 11,2001
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Booked flights, hotels, car rentals, and tours using reservation systems.
- Applied fare rules, ticketing procedures, and supplier policies to protect client interests.
- Managed passport, visa, and documentation requirements for domestic and international travel.
Construction Worker
3 Years 5 Months- Installed insulation on pipes, ductwork, and mechanical systems to maintain thermal efficiency and code compliance.
- Measured, cut, and fitted insulation materials using hand tools, power tools, and fabrication equipment.
- Applied vapor barriers, jacketing, and sealants to protect systems from moisture and heat loss.
- Interpreted blueprints, specifications, and work orders to complete installation accurately.
- Coordinated jobsite tasks with crews, contractors, and supervisors to keep projects moving safely.
- Maintained clean, organized work areas and followed safety protocols on active construction sites.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Gathered and disposed of worksite debris to remove safety hazards.
Travel Consultant
3 Years 4 Months- Advised clients on travel options, aligning itineraries with budgets, preferences, and destination requirements.
- Coordinated flight, hotel, car rental, and tour bookings using reservation systems with precision.
- Resolved schedule changes, cancellations, and service disruptions while maintaining client satisfaction.
- Prepared detailed travel documents, confirming passports, visas, and destination entry requirements.
- Trained junior staff on booking procedures, client communication, and travel policy compliance.
Travel and Trip Co-op Program for Credit
3 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
High School Diploma
Apprenticeship 3 Rd Yr - Insulating
Travel & Tourism And Hospitality Diploma - Tourism And Travel, With Hospitality
Skills
Certification
- CTC - Certified Travel Counselor
- CTA - Certified Travel Associate
- [Area of certification] Training - [Timeframe]whims