Wendy Roche
Los Angeles
Summary
Self-motivated Benefit counselor demonstrating superior understanding of clients benefits based on state and federal guidelines. Client oriented individual with over 15 years of experience providing excellent customer service and committed to maintaining professional relationships with clients to increase business driven results.
Overview
22
22
years of professional experience
Work History
Benefit Counselor
AIDS Healthcare Foundation
04.2019 - Current
- Enhanced client satisfaction by providing benefit counseling services tailored to individual needs.
- Assist clients with ADAP/RW enrollments, and premium assistance programs, based on state and federal guidelines.
- Assist and provide guidance with medi-cal application, CoverCA enrollments and other programs that would benefits each individual.
Sales Manager
Superior Grocers
05.2009 - 05.2019
- Excellent customer service
- Maintained accountability throughout store, preparing daily deposits and entering data.
Receptionist
Oxnard HCC
09.2008 - 10.2009
- Ensured the waiting room looked neat and organized at all times
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Assisted clients in processing Self-Pay Discount Applications.
Customer Service/Cashier
Ralphs
07.2002 - 09.2008
- Excellent customer service
- Maintain active telephone line
- Full charge cashiering duties: purchases, returns, refunds and exchanges
Education
WAFC, Retail Management -
Cerritos College
Norwalk, CA01.2015
Business Admin Certification -
American Career College
Los Angeles, CA01.2008
High School Diploma -
Hollywood High School
Los Angeles, CA01.2002
Skills
- Strong verbal and written communication skills
- Multi-line phone talent
- Exceptional customer service
- Detail-oriented
- Multi-tasking strength
- Customer-oriented
- Cash handling
- Benefits understanding
- MS Word, Excel, PowerPoint, Outlook proficiency
- Preparing reports
- Professional demeanor
- Fluent in English and Spanish
- Adapt to diverse groups
- Typing 35WPM and 10 key
- Problem-solving skills
- Complete spreadsheets for daily balances and reports
- Data collection and analysis
- Manage department duties and employee schedules
- Business administration
- Well-knowledge of CPS and Athen programs
- Medi-cal and CoverCA enrollment
Timeline
Benefit Counselor
AIDS Healthcare Foundation
04.2019 - Current
Sales Manager
Superior Grocers
05.2009 - 05.2019
Receptionist
Oxnard HCC
09.2008 - 10.2009
Customer Service/Cashier
Ralphs
07.2002 - 09.2008
WAFC, Retail Management -
Cerritos College
Business Admin Certification -
American Career College
High School Diploma -
Hollywood High School
Similar Profiles
Heather ColeyHeather Coley
Certified Pharmacy Technician at Aids Healthcare Foundation, Wilton ManorsCertified Pharmacy Technician at Aids Healthcare Foundation, Wilton Manors
Chiquila WilliamsChiquila Williams
Talent Acquisition Recruiter (Temporary/Contract) at AIDS Healthcare FoundationTalent Acquisition Recruiter (Temporary/Contract) at AIDS Healthcare Foundation
Purity Philile ShangePurity Philile Shange
Pharmacist at Aids Healthcare FoundationPharmacist at Aids Healthcare Foundation