Wendy Reister
Killams Mills,AB
Summary
Dynamic Assistant Store Manager at Wildrose Co-op Association with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in inventory management and team leadership, I successfully implemented process improvements that reduced checkout wait times and fostered a collaborative work environment, significantly boosting employee retention and customer loyalty.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Wildrose Co-op Association
09.2024 - Current
- Assisted in daily operations, ensuring store standards and customer satisfaction were met consistently.
- Supported inventory management, conducting regular stock audits and facilitating timely replenishment.
- Collaborated with team members to implement promotional displays and enhance visual merchandising.
- Trained new staff on company policies, procedures, and customer service best practices to ensure seamless onboarding.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed training materials for staff development initiatives, enhancing employee skills and service quality across the store.
- Led team meetings focused on goal-setting, fostering a collaborative environment for problem-solving and innovation.
- Implemented process improvements to streamline checkout operations, reducing customer wait times effectively.
- Monitored sales performance metrics, identifying trends to inform strategic product placement decisions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Education
Accounting -
Stratford Career Institute
06-2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Display setup
- Loss prevention
- Employee coaching
- Sales expertise
- Sales techniques
- Strategic planning
- Relationship building and management
- Sales growth
- Issue resolution
- Staff scheduling
- Transaction processing
- Stock rotations
- Inventory counting
- Order management
- Strategic merchandising
- Sales strategies
- Records management
- Shift scheduling
- Microsoft Office Suite
- Flexible schedule
- Business development and planning
- Business development
- Scheduling coordination
- Records maintenance
- Incident reports
- Database management
- Assignment delegation
- Operations oversight
- Operations
- Marketing and promotions
- Workforce management
- Performance evaluations
- Regulatory compliance
- Cost control
- Motivational techniques
- Department oversight
- Billing
- Vendor management
- Verbal and written communication
- New hire training
- Budgeting and cost control
- Inventory management
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Operations management
- Delegating work
- Scheduling
- Effective leader
- Employee motivation
- Staff development
- Schedule management
- Financial management
- Inventory tracking and management
- Recruitment
- Payroll administration and timekeeping
- Employee development
- Goal setting
- Training management
Languages
English
Full Professional
Timeline
Assistant Store Manager
Wildrose Co-op Association
09.2024 - Current
Accounting -
Stratford Career Institute