Wendy Reid

Organizing the process of transporting over dimensional equipment and cargo of all kinds.

• Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
• Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
• Developed strong relationships with carriers to secure competitive rates and improve delivery times.
• Negotiated contracts with suppliers to secure favorable terms and contribute to overall cost savings.
• Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
• Worked with customers to integrate processes and correct issues.

• Boosted employee retention rates through regular performance reviews, feedback sessions, and opportunities for professional development.
• Improved customer satisfaction by implementing new menu options and innovative service techniques.
• Optimized seating arrangements to accommodate maximum occupancy while maintaining excellent levels of customer comfort.
• Developed strong relationships with vendors to negotiate favorable pricing on supplies and equipment purchases.
• Managed VLT Payouts and balancing the all in and out going cash transactions.
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• Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
• Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
• Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
• Connected with guests on personal level to build loyalty.
• Dispensed machine payouts and provided change for players.
• Troubleshot machine malfunctions and diagnosed root causes.
• Slot Cage manager to manage payouts to slot attendants and customers and mange the other attendants.
• Did the daily pull from machines with security bills and coin.
• Worked in count room sorting bills and balancing the previous days poker room chips and marker sheets to each table.
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