Summary
Skills
Certification
Work History
Education
Languages
Accomplishments
Overview
Generic

Wendy Rebelo

Orangeville,ON

Summary

Results-driven office professional with a proven track record in prioritizing tasks and managing multiple projects efficiently. Demonstrated ability to follow through on initiatives to meet and exceed project goals. Seeking opportunities for greater responsibility and leadership in a dynamic environment.

Skills

  • Microsoft Office proficiency
  • Attention to detail
  • Results orientation
  • Self-direction
  • Time management
  • Interpersonal skills
  • Professionalism
  • Accounts receivable and payable
  • Team collaboration

Certification

Certifications and Licenses Customer Service February 2025 to Present Customer Service Training Certificate Driver's License

Work History

OFFICE ADMINISTRATOR CHARTER DEPARTMENT

First Student
03.2020 - Current
  • Take all incoming calls, emails, messages for customers to book trips, events, wedding transportation
  • Create new customer files where necessary
  • Staff all trips accordingly
  • Calculated drivers hours and pay
  • Ensure prompt reliable service to all customers
  • Priced all trips and events accordingly
  • Take payments via cheque, EMT or credit
  • Process voids/corrections where necessary to customer accounts
  • Ensure positive/professional customer service at all times.
  • Schedule transit drivers for the towns Transit system

DRIVER

First Student
04.1993 - Current
  • Completed daily pre-trip inspection checklist before first run of the day, including but not limited to all fluid levels and tire pressure and scheduled any maintenance requirements for safe use.
  • Operated vehicle in a safe and efficient manner.
  • Selected the most efficient routes in compliance with pick ups, drop offs and fuel policy.

AR/AP

Sparkleen Mobile Wash
10.2001 - 06.2003
  • Calculated and processed an average of 100 invoices per month on average.
  • Opened and assigned new client accounts.
  • Coordinated approval processes of all A/P invoices.
  • Balanced batch summary reports for verification and approval.
  • Rectified escalated accounts payable issues from vendors and customers.
  • Standardized company filing system to increase efficiency.
  • Calculated employees' hours, printed checks and submitted for signature.

HEAD DISPATCH/PAYROLL

Clean & Green
07.1994 - 03.2002
  • Coordinated and enforced all employee's and customer's schedules.
  • Maintained prompt, accurate and reliable service to all customers.
  • Calculated all employee's hours and sent for signature.
  • Priced all customer work orders for services performed and sent for invoicing.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Managed all phone calls, including service calls, questions, and concerns and rectified any customer issues.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.

Education

High School Diploma -

St Thomas Aquinas SS
Brampton, ON

Languages

English
Native or Bilingual

Accomplishments

  • Increased office organization by developing a more efficient filing system
  • Promoted to Head/Sole dispatcher after 3 months of employment
  • Received a merit raise for strong attention to detail, exemplary customer service and team player attitude
  • Researched, calmed and rapidly resolved client conflicts to prevent the loss of key accounts

Overview

32
32
years of professional experience
1
1
Certificate

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Wendy Rebelo