Wendy Quiroz
Chatsworth
Summary
Customer service provider with proven problem-solving abilities and a commitment to customer and patient satisfaction. Extensive experience across diverse roles, including healthcare and personal assistance. Prepared to enhance operational excellence and uphold high standards in various work environments.
Overview
20
20
years of professional experience
Work History
Operations
Amazon.ca
07.2016 - 11.2018
- Oversaw surveillance operations to ensure security and safety in the facility.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and fulfill orders in a timely manner.
- Operated equipment and machinery according to safety guidelines.
Customer Service
Ronco inc.
Chatsworth
03.2004 - 07.2006
- Delivered exceptional service through extensive product knowledge.
- Resolved customer issues with knowledge and friendliness, promoting high satisfaction.
- Provided attentive phone support to enhance customer experience.
- Evaluated customer needs through email correspondence and follow-up calls.
- Monitored service calls and emails, identifying areas for process improvement.
Logistic Coordinator
R&D Transportion
Monrovia
02.1999 - 01.2003
- Monitored real-time vehicle locations through GPS tracking systems, ensuring timely deliveries.
- Coordinated communication between drivers and clients, improving delivery schedule adherence.
- Directed drivers to suitable routes that met customer requirements.
- Analyzed transportation data to improve routing efficiency and service quality.
- Resolved customer complaints regarding service issues or delays, enhancing customer satisfaction.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions.
Education
Pharmacy Tecnician License - Pharmacy
Valley College of Medical Careers
Canoga Park, CA03-2008
High School Diploma -
Birmingham High School
Van Nuys, CA06-1997
Skills
- Facility surveillance
- Safety regulations
- Routing efficiency
- Data interpretation
- Client relationship management
- Equipment operation
- Dispute resolution
- Task prioritization
- Attention to detail
- Issue resolution
- Discipline
- Responsibility
- Adaptability
- Pressure management
Languages
English
Full Professional
Spanish
Professional
Timeline
Operations
Amazon.ca
07.2016 - 11.2018
Customer Service
Ronco inc.
03.2004 - 07.2006
Logistic Coordinator
R&D Transportion
02.1999 - 01.2003
Pharmacy Tecnician License - Pharmacy
Valley College of Medical Careers
High School Diploma -
Birmingham High School