Wendy Pereira
London,Canada
Summary
Detail-oriented and bilingual administrative professional with experience in business insurance. Recognized for providing excellent client support, maintaining accurate records, and working efficiently in fast-paced, team-oriented environments. Seeking an opportunity to contribute strong organizational and customer service skills to a dynamic organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance Broker
Oracle RMS
06.2025 - Current
- Prepared and maintained client documentation for auto, commercial, and personal insurance
- Delivered professional customer service via phone and email
- Assisted with policy renewals, data entry, and claims coordination
- Communicated with insurers to obtain quotes and resolve issues
- Managed confidential client information with attention to privacy protocols
Packaging Operator
DSV
05.2024 - 12.2024
- Ensured proper packaging of products according to company and customer standards
- Maintained attention to detail in fast-paced environment
Events
Guayas Prefecture
01.2015 - 12.2023
- Supported preparation of documents for doing the permissions to hold events.
- Worked closely with external partners assistants and suppliers.
- Prepared meeting calls and other documents related to hold events.
- Coordinated the team and the event planning process.
- Supported the different activities delegated by the director.
- Notified the events, eventualities, details and situations that are of interest to the department.
Insurance Renewal Assistant
Personal & Commercial Lines
02.2011 - 08.2011
- Executed negotiation and renewal processes for individual and corporate clients in health and general insurance at the national level.
- Managed billing, collections, and account reconciliation for policy renewals.
- Verified and processed broker commission payments in compliance with company standards.
- Prepared invoices, policy documents, client correspondence, and renewal letters.
- Maintained accurate client records and organized documentation for compliance purposes.
- Provided client support through meetings and visits, explaining policy benefits and addressing inquiries.
Education
Bachelor’s Degree - Business – Insurance
Fanshawe College
London, ON05.2025
Bachelor’s Degree - Tourism & Hospitality
Litoral Polytechnic Higher School
12.2011
Skills
- 3 years of administrative experience
- Strong computer skills (Word, Excel, PowerPoint, Outlook, data entry)
- Accurate record-keeping and file management
- Interpersonal and public-facing communication
- Problem-solving and organizational abilities
- Positive attitude, adaptability, and teamwork
- Familiar with Canadian workplace and service standards
- Bilingual: English & Spanish
Certification
- First Aid & CPR/AED Level C – Canadian Red Cross, 2025
- Certificate number: 106046108
Timeline
Insurance Broker
Oracle RMS
06.2025 - Current
Packaging Operator
DSV
05.2024 - 12.2024
Events
Guayas Prefecture
01.2015 - 12.2023
Insurance Renewal Assistant
Personal & Commercial Lines
02.2011 - 08.2011
Bachelor’s Degree - Business – Insurance
Fanshawe College
Bachelor’s Degree - Tourism & Hospitality
Litoral Polytechnic Higher School
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