Wendy Paz
Innisfil,ON
Summary
Professional with strong background in customer relations, prepared to excel in this role. Skilled in resolving customer issues, ensuring satisfaction, and fostering positive interactions. Team-oriented with focus on collaboration and achieving measurable results. Adaptable to changing needs, reliable, and equipped with effective communication and problem-solving abilities.
Overview
26
26
years of professional experience
Work History
Designated Early Childhood Educator
St. Andre Besette, SMCDSB
09.2010 - Current
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Applied play-based strategies to provide diverse approaches to learning.
Part-time Membership and Sales Service Associate
Innisfil YMCA of Simcoe/ Muskoka
01.2020 - 02.2023
- Enhanced customer satisfaction by addressing inquiries promptly and providing tailored solutions.
- Facilitated cross-functional collaboration between departments to address client concerns efficiently and maintain high-quality service standards.
- Implemented effective time management strategies, maximizing daily productivity and client outreach efforts.
Assistant Coordinator, RECE
The Lee Wiggins Childcare Centre @ York University
07.1998 - 08.2010
- Contributed to process improvement initiatives within department by identifying areas for proposing solutions accordingly.
- Provided administrative support to team, enabling them to focus on core tasks and achieve project goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Forged strong relationships with both internal colleagues and external partners through regular communication and excellent interpersonal skills.
- Ensured compliance with policies and procedures, maintaining safe and efficient work environment for team.
- Attended staff meetings, notified parents regarding special events and interacted with families on routine basis.
Education
Early Childhood Education Diploma -
Humber College
Etobicoke, ONSkills
- Concise communication skills
- Critical thinker
- Highly organized
- Ability to prioritize
- Ability to work independently and as a team player
- Proven leadership skills
- Proficient in Microsoft Office Suite
- Flexible
- Active listener
- Experience in inclusion and diversity
- Ability to work remotely
- Class G license with clean abstract
Languages
Spanish
Native or Bilingual
Awards
- 2020, SMCDSB Staff Recognition nominated a client
- 2019, SMCDSB Staff Recognition nominated by colleague
- 2018, SMCDSB Staff Recognition nominated by a client
Timeline
Part-time Membership and Sales Service Associate
Innisfil YMCA of Simcoe/ Muskoka
01.2020 - 02.2023
Designated Early Childhood Educator
St. Andre Besette, SMCDSB
09.2010 - Current
Assistant Coordinator, RECE
The Lee Wiggins Childcare Centre @ York University
07.1998 - 08.2010
Early Childhood Education Diploma -
Humber College
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