Wendy Owen
Summary
Knowledgeable Cosmetic Beauty Advisor with 10 years of experience in diverse beauty retail environment. Reliable and upbeat beauty merchandiser successful at promoting customer loyalty, satisfaction and purchases with diligent attention to individual needs. Experienced in product merchandising, payment processing and returns. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Adheres to store policies, procedures and regulations with focus on service excellence. Licensed esthetician with experience in Spa environment, face/body treatments.
Overview
35
35
years of professional experience
Work History
Cosmetic Beauty Advisor
Shoppers Drug Mart
11.2012 - 05.2023
- Maintained position as relief department manger while manager was on long term sick leave.
- Ranked among top sales performers in the dept.
- Trained new staff in product knowledge and customer service protocols.
- Analyzed customer skin to assess skin type and suggest products and treatments.
- Applied merchandising techniques to present visually appealing displays and attract clientele adhering to corporate and brand standards.
Beauty Merchandiser
Shoppers Drug Mart
11.2012 - 05.2023
- Maintained ordering and merchandising the products upon their arrival.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
- Monitored and replenished inventory levels to keep adequate stock in product displays on sales floor.
- Performed dept prep and lockup for annual inventory count.
Esthetician
Lassthetics
01.1995 - 12.1997
- Fostered friendly, warm, and exceptional customer experience.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Performed waxing, body wrap application, as well as alternative healing modalities like Reiki and ear coning.
- Front desk duties: Welcomed clients arriving for appointments, answered customer calls and booked appointments.
Esthetician Supervisor
La Raffinage
01.1988 - 04.1993
- Fostered friendly, warm, and exceptional customer experience.
- Trained new estheticians on proper skin care techniques and safety protocols.
- In charge of ordering & receiving products.
- Performed hiring/termination duties.
- Developed policies/procedures manual.
- Analyzed skin to create customized facial treatments for clients to address individual skin care needs.
- Performed waxing, body wraps, make up applications for weddings/special events.
- Sterilized equipment for patient treatments & maintained laundering of towels/linens.
Education
Certified Makeup Artist Photo/Film/Special Affects - Makeup Artistry
Blanche Macdonald Institute
Vancouver BC1993
Professional Esthetician
Academy of Excellence
Victoria, BC03.1988
Skills
- Strong Communication and Interpersonal Skills
- Customer Engagement
- Beauty Regimens
- Skin Analysis
- Makeup Application
- Building Customer Loyalty
- Merchandising and Display
- Inventory Control
- Esthetics
- Reiki/Energy work
Certification
- Licensed Esthetician
- Certified Makeup artist
- Reiki Master
- Certified Soul Coaching Oracle card reader
Timeline
Cosmetic Beauty Advisor
Shoppers Drug Mart
11.2012 - 05.2023
Beauty Merchandiser
Shoppers Drug Mart
11.2012 - 05.2023
Esthetician
Lassthetics
01.1995 - 12.1997
Esthetician Supervisor
La Raffinage
01.1988 - 04.1993
Certified Makeup Artist Photo/Film/Special Affects - Makeup Artistry
Blanche Macdonald Institute
Professional Esthetician
Academy of Excellence
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