Wendy Odell

Experienced Customer Service Representative with excellent oral and written communication skills. Strong in active listening and analytical problem-solving. Committed to enhancing customer experiences by applying service-oriented behaviors and understanding customer desires. Dedicated to providing customized solutions that exceed expectations, fostering long-term loyalty.

• Successfully implemented a quote follow up system involving follow up with clients on a bi-weekly basis. This resulted in a sales increase.
• Increased annual gross sales at Neelands Refrigeration and saved the organization money by purchasing inventory from Canadian vendors only.
• Development exceptional rapport with customers resulting in repeat business.
• Consistently followed up with customers within a timely manner.
• Always went beyond customer expectations.
• Worked as the sole Sales Representative for Neelands Refrigeration for all of Canada.
• Successfully met customer expectations and ensured that all correspondences were addressed on time.
• Developed an RMA (Return Material Authorization) database for material going back to the vendor. The system noted date of authorization, an RMA number for return, date of return and name of vendor.