Wendy Nowlan
Upper Sackville,Nova Scotia
Summary
Laborious Packaging Lead with Number years of supervisory experience in Type production environments. Leads packaging crew by following management plans, demonstrating hard work ethic and taking ownership of packaging process to produce quality results. Meets workflow and labor goals while adhering to packaging and safety standards.
Overview
13
13
years of professional experience
Work History
Packaging Technician
Jazz Cabbage
02.2023 - Current
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Quality Assurance Analyst
Atlanticann Medical
06.2023 - 10.2023
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Fixed identified issues to increase productivity and boost workflows.
- Created and achieved product quality objectives and met product specifications.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Adhered to standardized software quality assurance best practices, policies and processes.
Packaging Technician
Atlanticann Medical
01.2020 - 01.2023
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
Customer Service Representative
Staples
01.2015 - 02.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Order Verification Lead
TeleTech Holdings
06.2011 - 10.2012
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Identified issues, analyzed information and provided solutions to problems.
Education
Arts
Saint Mary’s University
Halifax, NS09.1993
Millwood High School
Middle Sackville, NS06.1993
Skills
- Packaging Design
- Inspection
- Design
- Quality Control Analysis
Timeline
Quality Assurance Analyst
Atlanticann Medical
06.2023 - 10.2023
Packaging Technician
Jazz Cabbage
02.2023 - Current
Packaging Technician
Atlanticann Medical
01.2020 - 01.2023
Customer Service Representative
Staples
01.2015 - 02.2020
Order Verification Lead
TeleTech Holdings
06.2011 - 10.2012
Arts
Saint Mary’s University
Millwood High School