WENDY- NHU TRAN
VANCOUVER,BC
Summary
Dedicated and customer-focused hospitality professional with 8 years of experience in the service and F&B industry. Proven expertise in delivering exceptional guest experiences, handling high-pressure situations, and fostering a welcoming environment. Skilled in front desk operations, problem-solving, and team collaboration. I seek to contribute my passion and expertise as a Positive Front Desk Agent at Grand Park Hotel Downtown and an upbeat professional who successfully balances guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
12
12
years of professional experience
Work History
Administrator
Flash Esports Vietnam Co., Ltd
Ho Chi Minh City, Vietnam
12.2020 - 01.2023
- Managed day-to-day administrative operations, ensuring seamless office functionality
- Supervised office staff, providing training and support to boost productivity
- Implemented improved workflows, increasing operational efficiency by 35%
- Prepared and monitored budgets, maintaining cost-effective operations
- Acted as a liaison between departments, streamlining communication and teamwork
Nightclub Event Coordinator
BL Entertainment Joint Stock Co.
Ho Chi Minh City, Vietnam
04.2018 - 12.2020
- Planned and executed high-profile nightclub events, enhancing brand reputation
- Managed logistics for international performers, ensuring smooth travel and accommodations
- Oversaw event production, from sound checks to stage management, ensuring quality execution
- Conceptualized and implemented themed events to boost guest engagement
Supervisor, Customer Service
The Common Room Projects
Ho Chi Minh City, Vietnam
01.2013 - 12.2016
- Coordinated guest reservations, check-ins, and check-outs with efficiency and professionalism
- Resolved guest inquiries and concerns promptly, ensuring satisfaction
- Collaborated with housekeeping and maintenance teams to address guest needs
- Provided personalized recommendations for local attractions and services
Receptionist
An Khue Service Apartments
Ho Chi Minh City, Vietnam
01.2011 - 12.2013
- Delivered exceptional customer service, resulting in increased guest satisfaction
- Addressed guest inquiries via phone, email, and in-person with timely solutions
- Trained new staff, fostering a collaborative and supportive work environment
- Maintained accurate records of customer interactions and transactions
Education
Service Excellence for Business
ILAC International College
Vancouver, BC08-2025
Certificate of Event & Activation Management -
AIM Academy
04.2023
Some College (No Degree) - English Business Major
Hoa Sen University
Ho Chi Minh CitySkills
- Customer Service Proficiency
- Front Desk Operations and Reservations
- Effective Communication
- Administrative support
- Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint)
- Lobby oversight
- Active Listening Abilities
- Cash Management
Languages
Vietnamese
Native/ Bilingual
English
Full Professional
Timeline
Administrator
Flash Esports Vietnam Co., Ltd
12.2020 - 01.2023
Nightclub Event Coordinator
BL Entertainment Joint Stock Co.
04.2018 - 12.2020
Supervisor, Customer Service
The Common Room Projects
01.2013 - 12.2016
Receptionist
An Khue Service Apartments
01.2011 - 12.2013
Service Excellence for Business
ILAC International College
Certificate of Event & Activation Management -
AIM Academy
Some College (No Degree) - English Business Major
Hoa Sen University
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