Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Alfonso Mendiola

New Westminster,BC

Summary

Skilled in providing top-notch customer service, managing administrative tasks, and ensuring smooth operation of front desk functions. Proven capabilities in scheduling appointments, handling high volume calls, and resolving customer inquiries with efficiency. Demonstrated strengths include multitasking, problem-solving and communication skills. Previous roles noted for enhancing guest satisfaction levels and streamlining processes for better productivity.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Staff (Night Shift)

Planet Fitness
New Westminster, British Columbia
07.2024 - Current

Greet members and provide exceptional customer service
• Maintain cleanliness and organization throughout the gym
• Handle inquiries about memberships, registrations, and account updates
• Assist with basic maintenance, restocking supplies, and ensuring a safe environment

Front Desk Staff / Personal Trainer

Loeros Gym,
Mexico City, Mexico City
02.2021 - 06.2023
  • Ensured cleanliness in all gym areas, including locker rooms and workout spaces
    • Assisted members with inquiries both in person and over the phone
    • Managed member check-ins and provided facility tours
    • Designed and implemented personalized training programs for clients

Front Desk Staff / Personal Trainer

Energy Fitness
Mexico City, Mexico City
01.2018 - 08.2021
  • Maintained gym cleanliness and organization at all times
    • Managed front desk operations, including answering calls and assisting clients
    • Conducted membership sales and facility tours
    • Assisted the Club Manager with administrative and operational tasks
    • Provided one-on-one personal training sessions

Education

English Course

Classes on Mondays and Wednesdays from 6:00 p.m.
New Westminster, BC
12-2026

Skills

Bilingual in progress: Intermediate English and fluent Spanish
Strong customer service and conflict resolution skills
Experience in cleaning, facility maintenance, and gym operations
CPR and First Aid Certification (if applicable)

Certification

  • Open work permit in Canada
    Excellent verbal and written communication skills
    Proven ability to work independently and as part of a team
    Strong organizational and time management skills
    Experience in operating cleaning and maintenance equipment
    Physically capable of performing cleaning duties and lifting heavy objects
    Flexible schedule, available for night shifts, weekends, and holidays
    Fast learner with a growth-oriented mindset

Affiliations

  • Hardworking and detail-oriented professional with experience in cleaning, facility maintenance, and customer service. Quick learner, adaptable to new challenges, and eager to grow professionally. Currently studying English to enhance communication skills and expand career opportunities. Holds an open work permit in Canada, demonstrating strong work ethic and commitment to professional growth.

Timeline

Front Desk Staff (Night Shift)

Planet Fitness
07.2024 - Current

Front Desk Staff / Personal Trainer

Loeros Gym,
02.2021 - 06.2023

Front Desk Staff / Personal Trainer

Energy Fitness
01.2018 - 08.2021

English Course

Classes on Mondays and Wednesdays from 6:00 p.m.
Alfonso Mendiola