Wendy Martin
Calgary,NL
Summary
Dynamic Accounts Receivable Manager with a proven track record at Varsity Family Dental Centre, enhancing cash application efficiency and reducing outstanding balances through strategic follow-ups. Skilled in financial reporting and customer relations, I excel in fostering strong client partnerships while ensuring timely payments and accurate account reconciliations.
Accounts receivable professional committed to high standards and delivering results. Extensive experience with managing receivables, reducing delinquency rates, and improving financial processes. Known for strong team collaboration and adaptability to changing business needs, leveraging skills in financial analysis and customer relations.
Overview
38
38
years of professional experience
Work History
Accounts Receivable Manager
Varsity Family Dental Centre
Calgary, AB
07.2021 - 12.2025
- Oversaw accounts receivable processes, ensuring timely invoicing and payment collections.
- Implemented process improvements, enhancing efficiency of cash application procedures.
- Led a team in resolving customer payment discrepancies, fostering strong client relationships.
- Developed and maintained comprehensive reports on accounts receivable aging and metrics.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.
Dental Office Administrator
Varsity Family Dental Centre
01.1988 - 12.2025
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Coordinated insurance claims processing, ensuring accuracy and timely submissions.
- Implemented electronic health records system, enhancing patient information accessibility.
- Trained new staff on office protocols and software systems to ensure seamless operations.
- Streamlined billing processes, reducing errors and improving revenue cycle management.
- Oversaw compliance with dental regulations and office policies, maintaining high standards of practice.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Enhanced office communication by establishing and maintaining effective channels between staff, patients, and dental providers.
- Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.
- Streamlined financial transactions by managing accounts receivable processes effectively, ensuring prompt payments from patients or third parties involved in their care.
- Trained new hires on office procedures, software usage, and customer service best practices for seamless integration into the team.
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Arts - RDA
SAIT
Calgary, AB01-1988
Skills
- Accounts receivable
- Customer relations
- Payment negotiations
- Financial reporting
- Payment schedule determination
- AR reporting
- Intuit quickbooks
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Excellent communication
- Organizational skills
Languages
English
Full Professional
Timeline
Accounts Receivable Manager
Varsity Family Dental Centre
07.2021 - 12.2025
Dental Office Administrator
Varsity Family Dental Centre
01.1988 - 12.2025
Associate of Arts - RDA
SAIT