Wendy Martin
Waterdown,ON
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for patrons and staff.
Overview
26
26
years of professional experience
Work History
Realtor
Rockhaven Realty
06.2004 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
Server
Tin Cup Sports Grill
03.2016 - 05.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender/Server Assistant Manager
Turtle Jacks Muskoka Bar And Grill
10.1997 - 05.2004
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Licensed Real Estate Sales
Ontario Real Estate College
05.2004
Diploma - Sign Language Interpretation
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON05.1987
Skills
- Pricing Negotiation
- Closing Support
- Property Marketing
- Schedule Coordination
- Extensive Customer Service
Timeline
Server
Tin Cup Sports Grill
03.2016 - 05.2018
Realtor
Rockhaven Realty
06.2004 - Current
Bartender/Server Assistant Manager
Turtle Jacks Muskoka Bar And Grill
10.1997 - 05.2004
Licensed Real Estate Sales
Ontario Real Estate College
Diploma - Sign Language Interpretation
Sheridan College Institute of Technology And Advanced Learning
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