Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wendy Lynk

Glace Bay,Canada

Summary

Experienced professional with a comprehensive background in funeral services. Delivers exceptional services and possesses a solid foundation in client relationships. Adeptly manages all aspects of an office environment. Highly skilled in multitasking, attention to detail, and providing support to co-workers. Maintains high standards of care and efficiency, showcasing strong organizational and interpersonal skills. Dependable team player with a strong understanding of the importance of confidentiality.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Independent Insurance Agent

World Financial Group
01.2021 - Current
  • Helping families build a stable financial future, for young families and providing retirement plans. Growing a client base in Glace Bay, creating lasting relationships.
  • Developed and maintained professional relationships with other industry professionals, such as financial advisors and real estate agents, to provide a well-rounded approach to client service.
  • Organized regular client outreach initiatives such as seminars and workshops to educate potential customers on insurance products and services offered.

Licensed Funeral Director/ Office Administrator

T.J. Tracey Cremation and Burial Specialists
06.2017 - Current


  • Improved client retention by consistently delivering exceptional customer service throughout the entire funeral planning process.
  • Developed strong relationships with community partners, such as local clergy and vendors, enhancing the overall service experience for clients.
  • Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish.

Licensed Funeral Director/Office Manager

S.W. Chant & Son Funeral Home
06.2005 - 06.2017
  • Helped families prepare for services. Maintained and kept a well organized office. Managed between 25 and 30 calls, emails and drops in daily.
  • Handled sensitive situations professionally while maintaining confidentiality of personal information at all times.
  • Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish.

Customer Service Representative

Canadian Imperial Bank of Commerce
05.1994 - 08.2004
  • Served customers with their financial needs for ten years. Providing excellent customer service.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Certificate - Funeral and Allied Health Services

NSCC Kingstec Campus
Kentville, NS
04.2005

Certificate - Bank Teller/Business Course

Cape Breton Business College
Sydney, NS
05.1994

Grade 12 Diploma -

Glace Bay High School
Glace Bay, NS
06.1991

Skills

  • Effective team contributor
  • Strategic planning
  • Strong ability to prioritize tasks
  • Attention to detail
  • Effective communication skills
  • Cultural awareness
  • Relationship development
  • Customer engagement
  • Proficient in MS Word
  • Medical Terminology
  • Excel data analysis skills
  • Experienced with QuickBooks and various software tools

Certification

Excel,

Sage 50,

QuickBooks,






Timeline

Independent Insurance Agent

World Financial Group
01.2021 - Current

Licensed Funeral Director/ Office Administrator

T.J. Tracey Cremation and Burial Specialists
06.2017 - Current

Licensed Funeral Director/Office Manager

S.W. Chant & Son Funeral Home
06.2005 - 06.2017

Customer Service Representative

Canadian Imperial Bank of Commerce
05.1994 - 08.2004

Certificate - Bank Teller/Business Course

Cape Breton Business College

Grade 12 Diploma -

Glace Bay High School

Certificate - Funeral and Allied Health Services

NSCC Kingstec Campus

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