Wendy Lopez
Thousand Oaks
Summary
Experienced in customer service for over a decade, specializing in providing exceptional service to guests in fast-paced environments. Strong communication skills for effective collaboration with team members and creating a welcoming atmosphere. Eager to expand knowledge and contribute to company success.
Overview
15
15
years of professional experience
Work History
Server
Texas De Brazil
09.2019 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers to ensure and provide excellent service
- Worked with POS system to place orders, manage bills and perform opening/closing duties
- Food handlers card and ABC certification are current
Barista / PT Banquet Server
Four Seasons
04.2015 - 10.2018
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Demonstrated attention to detail to ensure quick and courteous service
- Maintained a clean and organized workspace for optimal productivity and safety
- Prepared each product in a fast and timely manner
- Managed time effectively to balance both front of house and back of house responsibilities during busy periods
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast paced banquet events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests
Sales Associate
Guess Accessories
11.2013 - 01.2014
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Successfully maintained sales goals and met monthly quotas
- Received calls daily, answered questions and educated customers on products and upcoming promotions
Supervisor, Head Cashier
Burger Werkz
02.2013 - 07.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Applied strong leadership talents and problem solving skills to maintain team efficiency and organized workspace workflows
- Balanced cash drawers, prepared deposits and completed the necessary paperwork for closing
- Resolved conflicts among team members promptly maintaining a harmonious work environment
Barista
It’s a Grind Coffee House
10.2012 - 05.2013
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Contributed to a positive team environment though effective communication and collaboration with colleagues
- Handled cash transactions while balancing the register at the end of the night
- Maintained a clean and organized workspace for optimal productivity and safety
Supervisor
Bericup
06.2009 - 02.2012
- Applied strong leadership talents and problem solving skills to maintain team efficiency and organized workflows
- Improved customer satisfaction with timely response to inquiries, addressing concerns and finding effective solutions
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional and development plans
Education
High School Diploma -
Thousand Oaks High School
06.2009
Prerequisites
Oxnard College
01.2020
Prerequisites
Moorpark College
07.2019
Skills
- Strong work ethic
- Exceptional customer service
- Efficient cash transactions
- Client relationship management
- Safe food Handling
- High volume dining
- Effective team engagement
- Quality control
- Fluent in two languages
Contact Info
MOBILE: 805-743-9511
EMAIL: WLOPEZ1717@YAHOO.COM
Languages
Spanish
Native or Bilingual
Timeline
Server
Texas De Brazil
09.2019 - 11.2024
Barista / PT Banquet Server
Four Seasons
04.2015 - 10.2018
Sales Associate
Guess Accessories
11.2013 - 01.2014
Supervisor, Head Cashier
Burger Werkz
02.2013 - 07.2014
Barista
It’s a Grind Coffee House
10.2012 - 05.2013
Supervisor
Bericup
06.2009 - 02.2012
Prerequisites
Oxnard College
Prerequisites
Moorpark College
High School Diploma -
Thousand Oaks High School
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