Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Wendy Li

Operations Manager
Richmond,BC

Summary

Operations-focused professional with a BBA in Marketing and over two years of leadership experience in fast-paced, high-volume environments. Adept at managing cross-functional teams, streamlining administrative processes, and driving operational efficiency. Proven track record in workforce planning, performance analysis, and customer experience improvement. Now seeking to leverage transferable skills in a corporate setting across operations, administration, or business support roles.

Overview

3
3
years of professional experience

Work History

Operations Manager

H&M Hennes & Mauritz
04.2024 - Current
  • Supervise a cross-functional team of 50+ employees, overseeing scheduling, compliance, and day-to-day operations in alignment with organizational policies.
  • Analyze key performance indicators (KPIs) to develop and implement strategic initiatives that improve productivity, streamline workflows, and enhance team performance.
  • Manage workforce planning, resource allocation, and operational logistics to ensure continuity and consistent execution across business functions.

Operations Lead

H&M Hennes & Mauritz
11.2023 - 03.2024
  • Supported daily operations by assisting with KPI tracking, staff scheduling, and issue resolution to maintain smooth business performance.
  • Collaborated with management to ensure department functions were maintained efficiently, aligning with company standards and operational goals.
  • Managed stock allocation and replenishment using sales data to maintain appropriate inventory levels and support overall business continuity.

Sales Associate

H&M Hennes & Mauritz
06.2022 - 10.2023
  • Delivered exceptional customer service while promoting the H&M loyalty program, consistently achieving 65% daily member conversion rates.
  • Identified customer needs to recommend tailored product solutions and drive daily sales exceeding CAD $10,000.
  • Applied active listening and interpersonal skills to build rapport, assess needs, and resolve customer concerns with effective, timely solutions.

Education

BBA - Marketing Management

Kwantlen Polytechnic University
Surrey, BC
01-2023

Certificate - SEO Fundamentals with Greg Gifford Certificate

Semrush Academy
Richmond, BC
12.2022

Skills

  • Operations Management
  • Administrative Coordination
  • Customer Experience Strategy
  • Performance Analysis & KPIs
  • Staff Training & Development
  • Microsoft Office, Google Workspace
  • HR Support & Onboarding
  • Process Improvement
  • Communication & Problem Solving
  • English, Spanish, Cantonese

Timeline

Operations Manager

H&M Hennes & Mauritz
04.2024 - Current

Operations Lead

H&M Hennes & Mauritz
11.2023 - 03.2024

Sales Associate

H&M Hennes & Mauritz
06.2022 - 10.2023

BBA - Marketing Management

Kwantlen Polytechnic University

Certificate - SEO Fundamentals with Greg Gifford Certificate

Semrush Academy

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Wendy LiOperations Manager