Wendy Lee
Oroville
Summary
Detail-oriented Patient Access Representative skilled in HIPAA compliance and problem-solving. Proven ability to manage patient information and enhance customer satisfaction through effective communication.
Overview
2
2
years of professional experience
Work History
Patient Access Representative (Ambulance)
Enloe Health
Chico, CA
09.2025 - Current
- Maintained confidentiality of patient information in compliance with HIPAA regulations to safeguard privacy.
- Navigated Epic efficiently to access customer information, process ambulance transportations, create and register accounts, add charges with correct modifiers,
- Submitting tickets to remove/or transfer incorrect documents in incorrect patient records.
- Researched and correctly confirm patient transportations through Zoll and image trend with information received.
- Accurately identifying patients during registration and link accounts from image trend to epic.
Patient Account Representative (Customer Service)
Enloe Health
Chico, CA
06.2024 - 09.2025
- Managed patient account inquiries, resolving billing issues and ensuring timely responses.
- Coordinated communication between patients, insurance companies, and healthcare providers for effective account resolution.
- Educated patients on billing procedures and payment options to enhance understanding and satisfaction.
- Conducted follow-ups on outstanding accounts, ensuring consistent communication and prompt resolution of issues.
- Posted payments and processed refunds.
- Prepared reports detailing billing actions, flags, and other key information.
- Contacted patients after insurance was calculated to obtain payments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Assisted in updating patient records within electronic health record systems to maintain data integrity.
Education
No Degree - Nursing
Chico State University
ChicoSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Strong empathy
- Problem-solving
- Team collaboration
- Money handling
- Insurance billing
- Eligibility determination
- Payment processing
- Information collection
- Medical billing
- Electronic health records
- Data entry
- Health insurance knowledge
- Attention to detail
- Dependable and responsible
- Computer skills
Languages
Hmong
Native or Bilingual
Timeline
Patient Access Representative (Ambulance)
Enloe Health
09.2025 - Current
Patient Account Representative (Customer Service)
Enloe Health
06.2024 - 09.2025
No Degree - Nursing
Chico State University