Summary
Work History
Education
Skills
Languages
Timeline
Generic

Wendy Landa

Bakersfield

Summary

Results-driven Assistant Manager with strong background in training and developing associates to enhance customer service. Adept at managing inventory levels and implementing effective policies for optical services. Skilled in resolving customer issues and fostering collaboration among team members to achieve operational excellence.

Work History

Assistant Manager

Bakersfield Eye Care Optometric Center
  • Trained and developed associates to enhance sales and customer service skills.
  • Monitored and managed inventory levels for accurate ordering and timely delivery.
  • Developed and implemented policies and procedures for optical services.
  • Addressed and resolved customer service issues efficiently.
  • Collaborated with staff and doctors to ensure exceptional customer service.
  • Assisted in onboarding and training of new team members.

Lead Cashier

LensCrafters
  • Maintained balanced cash drawer through meticulous counting practices and attention to detail.
  • Trained and mentored new cashiers using positive techniques to enhance performance.
  • Assisted customers by promptly answering inquiries and fulfilling requests.
  • Processed cash and card transactions, including purchases and returns.
  • Covered extra shifts during peak periods to uphold service standards.
  • Coordinated cashier breaks to ensure uninterrupted coverage and minimize downtime.
  • Managed high-volume sales periods effectively, providing swift service during busy hours.
  • Delivered exceptional customer service by addressing concerns professionally, fostering client loyalty.

Education

Associate of Science - Healthcare Management

Bakersfield College
Bakersfield, CA

Skills

  • Time management
  • Problem solving
  • Communication
  • Inventory management
  • Team leadership
  • Customer service
  • Policy implementation
  • Training and development
  • Operational efficiency
  • Conflict resolution
  • Schedule management
  • Staff management
  • New hire training
  • Insurance referral facilitation
  • Workflow efficiency
  • HIPAA and OSHA regulations
  • Decision-making
  • HIPAA guidelines
  • Quality control

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Bakersfield Eye Care Optometric Center

Lead Cashier

LensCrafters

Associate of Science - Healthcare Management

Bakersfield College
Wendy Landa