Wendy Kent-Wilson
Ottawa,ON
Summary
Proven leader with extensive experience at Chrysler Dodge Jeep Ram Canada, adept in quality management and fostering team development. Excelled in driving operational efficiency and financial growth, achieving consistent revenue targets. Skilled in verbal and written communication, successfully transforming teams for peak performance. Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
Work History
General Manager
Chrysler Dodge Jeep Ram Canada
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
General Manager
Hudson's Bay Rideau
02.2020 - Current
- Managed a leadership team of 7 with 130 employees to ensure budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Developed and implemented strategies to increase sales and profitability.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Multi Store Manager
Gap
01.2017 - 02.2020
- Enhanced customer satisfaction by monitoring service quality and implementing necessary improvements.
- Implemented loss prevention measures for minimized shrinkage and increased profitability.
- Collaborated with corporate teams to ensure brand consistency and adherence to company policies across all locations.
- Managed budgets, financial reporting, and forecasting for multiple stores, ensuring cost-effective operations and sustained revenue growth.
Area Manager
Victoria Secret
03.2014 - 01.2017
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Developed and implemented strategies to improve customer service and increase sales.
- Transformed underperforming teams into productive, profitable teams.
Skills
- Quality Management
- Verbal and written communication
- Team training and development
- Labor Cost Controls
- Training and Development
- Recruitment
- Organizational Development
Languages
English
Full Professional
Timeline
General Manager
Hudson's Bay Rideau
02.2020 - Current
Multi Store Manager
Gap
01.2017 - 02.2020
Area Manager
Victoria Secret
03.2014 - 01.2017
General Manager
Chrysler Dodge Jeep Ram Canada
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