Wendy Jenkins
Rancho Cucamonga
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
17
17
years of professional experience
Work History
Store Manager
Party City
06.2013 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Manager
Party City
08.2007 - 06.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Associate of Science -
Chaffey College
Rancho Cucamonga, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership
- Store opening and closing
- Store merchandising
- Inventory management
- Retail inventory management
- Shift scheduling
Accomplishments
Has successfully moved up through all management positions while working for Party City by developing strong leadership, communication, and delegation skills. I have became a successful store for the past 11 years by taking the initiative and positively motivating others.
I completed a MAP (management advancement program) in my early years as a store manager to better develop my leadership skills.
Timeline
Store Manager
Party City
06.2013 - Current
Assistant Manager
Party City
08.2007 - 06.2013
Associate of Science -
Chaffey College
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