Wendy Iadeluca
Hospitality
Vankleek Hill,Ontario
Summary
Hospitality professional with 30 years of experience, including 9 years with The SEED CULINARY Consulting Team, specializing in front-of-house operations. Developed comprehensive training manuals for recruitment, hiring, and employee supervision. Instrumental in creating an environment that promotes exceptional guest service and high employee performance. Expert in managing front-end operations to ensure efficient and friendly service interactions.
Overview
30
30
years of professional experience
Work History
Waitress, Manager Duties & Payroll
MKOP Restaurant
Coteau-du-Lac, Quebec
02.2025 - Current
- Managed daily operations of food and beverage service across multiple outlets.
- Supervised staff training and development to enhance service quality.
- Coordinated inventory management and procurement for food and beverage supplies.
- Managed payroll processing activities for all restaurant staff members.
- Reviewed employee timecards for accuracy and approved payroll information.
F&B Manager
Hawkesbury Golf & Curling
Hawkesbury
05.2023 - 02.2025
- Managed daily operations of food and beverage services.
- Oversaw staff scheduling and training for team efficiency.
- Coordinated event planning and execution for member gatherings.
- Ensured compliance with health and safety regulations in all areas.
- Developed menus that aligned with seasonal offerings and member preferences.
- Monitored inventory levels and ordered supplies as needed.
- Implemented cost control measures to optimize budget management.
Director of FOH
SEED Culinary
Saint-Lazare, Qc
05.2014 - 06.2023
- As part of the restaurant development consulting team, working on food and beverage projects in South Carolina and Georgia
- Responsible for employee hiring and training, developing new business strategies
- Streamline step by step of the hiring process, crafting precise job descriptions to interviewing and training
- On a larger scale, reshape company culture through training programs
- Inventory control and scheduling management.
Waitress
Le Vieux Chateau
Hawkesbury, Ontario
12.2021 - 05.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Consultant
Sandbar Beach Eats & Carolina Coffee & Crumbs
04.2017 - 01.2020
- Training staff in customer service skills to improve their ability to interact with clients
- Monitoring food consumption patterns to determine which items are most popular with customers
- Consulting with clients about designing new restaurants from the ground up
- Recommending in décor and music to create an atmosphere that appeals to guests
- Carolina Coffee and Crumbs Hilton Head South Carolina USA,
- Consulting with clients about designing new restaurants from the ground up
- Recommendations in decor and music to create an atmosphere that appeals guests
- Providing feedback on food preparation techniques and ingredients to help increase profits or improve customer satisfaction
- Developed training manual and menu development.
Waitress, Barmaid, Banquet Manager, Room Service
Novotel Montreal Airport
11.2007 - 03.2016
- Presented and explained specials offered information, and made suggestions about the menu
- Delegated tasks to staff members to maximize production under tight deadlines.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Up-sold wines, liquors, off-menu items, cocktails and desserts with professional appearance and mannerism
- Anticipated and fulfilled guest needs and requests
- Followed proper plate, wine, champagne, etc presentations, and overall fine dining procedures
- Depth knowledge of food ingredients and preparations wine and meal pairing.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Waitress
Brasserie Le Manoir
05.2012 - 09.2014
Breakfast Waitress
Pizzalinni
12.2005 - 06.2008
Breakfast Waitress
Chez Cora
07.2003 - 11.2005
Coat Check, Busgirl, Hostess, Waitress, Barmaid
Mon Village Restaurant
05.1997 - 06.2003
Education
Computerized Accounting
John Abbott College
Ste Anne De Bellevue, Que11.2003
Intensive Excel
Academy of Learning
Kirkland, QC08.2003
Accounting And Finance
John Abbott College
Ste Anne De Bellevue, Que06-2002
High School Diploma -
Hudson High School
Hudson, QC06.1999
Skills
- Microsoft Word, Excel, and PowerPoint, VarNet, Maitre D, Cluster programming
- Bilingual communication skills
- Critical thinking and problem solving
- Sales success
- Goal setting
- Time management
- Strong communication
- Approachable demeanour
- Discipline and accountability
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteTimeline
Waitress, Manager Duties & Payroll
MKOP Restaurant
02.2025 - Current
F&B Manager
Hawkesbury Golf & Curling
05.2023 - 02.2025
Waitress
Le Vieux Chateau
12.2021 - 05.2023
Consultant
Sandbar Beach Eats & Carolina Coffee & Crumbs
04.2017 - 01.2020
Director of FOH
SEED Culinary
05.2014 - 06.2023
Waitress
Brasserie Le Manoir
05.2012 - 09.2014
Waitress, Barmaid, Banquet Manager, Room Service
Novotel Montreal Airport
11.2007 - 03.2016
Breakfast Waitress
Pizzalinni
12.2005 - 06.2008
Breakfast Waitress
Chez Cora
07.2003 - 11.2005
Coat Check, Busgirl, Hostess, Waitress, Barmaid
Mon Village Restaurant
05.1997 - 06.2003
Computerized Accounting
John Abbott College
Intensive Excel
Academy of Learning
Accounting And Finance
John Abbott College
High School Diploma -
Hudson High School