Summary
Overview
Work History
Education
Skills
Timeline
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WENDY JIAHUI HUANG

WENDY JIAHUI HUANG

Richmond,BC

Summary

  • Communication Skills:
  • Strong communication skills in both English, Cantonese and
    Mandarin.
  • Customer Service Skills:
  • Able to ensure customers' satisfaction, to answer customers' question and to solve customers' concern.
  • Self-starter & fast learner: Able to work under minimal supervision and being able to handle and improve work in a short period of time

Overview

4
4

Professional administrative experience

Work History

Branch Manager

Brilliant Tree Education Company
West Vancouver, BC
07.2022 - 06.2023
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Built strong rapport with new and existing clients to better serve academic needs and promote branch loyalty.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.

Manager of Training Department

BL Education Consulting Company
Vancouver, BC
05.2019 - 06.2022
  • Mentored team members to succeed and advance within department and company.
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
  • Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.

Experience Administrative Assistant

Golday Precious Metal Incorporation
HONGKONG
07.2016 - 08.2016
  • Reset store displays for special events and seasonal merchandise changes
  • Supported sales personnel with technical solutions, costing and client presentations
  • Used product knowledge to assist customers and suggest products
  • Received and processed product returns.

Sales Associate team leader

IBO, Amway Corporation
Toronto
01.2014 - 04.2016
  • Trained all new sales employees on effective sales to maximize team performance
  • Arranged new merchandise to encourage customer sales and move overstock items
  • Used product knowledge to assist customers and suggest products.

Teacher Assistant

Kerrisdale Community Centre
Vancouver, BC
09.2011 - 06.2013
  • Prepared various types of classroom materials to support teacher plans
  • Helped students master learning concepts through one-on-one and small group tutoring.

Education

Bachelor of Arts - Economic, Linguist

University of Toronto Mississauga Campus (UTM)
11.2018

Skills

  • Mail management
  • Executive presentation development
  • Strong problem solver
  • Microsoft Office proficiency
  • Strong interpersonal skills
  • Time management

Timeline

Branch Manager

Brilliant Tree Education Company
07.2022 - 06.2023

Manager of Training Department

BL Education Consulting Company
05.2019 - 06.2022

Experience Administrative Assistant

Golday Precious Metal Incorporation
07.2016 - 08.2016

Sales Associate team leader

IBO, Amway Corporation
01.2014 - 04.2016

Teacher Assistant

Kerrisdale Community Centre
09.2011 - 06.2013

Bachelor of Arts - Economic, Linguist

University of Toronto Mississauga Campus (UTM)

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WENDY JIAHUI HUANG