Professional administrative experience
WENDY JIAHUI HUANG
Richmond,BC
Summary
- Communication Skills:
- Strong communication skills in both English, Cantonese and
Mandarin. - Customer Service Skills:
- Able to ensure customers' satisfaction, to answer customers' question and to solve customers' concern.
- Self-starter & fast learner: Able to work under minimal supervision and being able to handle and improve work in a short period of time
Overview
4
4
Work History
Branch Manager
Brilliant Tree Education Company
West Vancouver, BC
07.2022 - 06.2023
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve academic needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Manager of Training Department
BL Education Consulting Company
Vancouver, BC
05.2019 - 06.2022
- Mentored team members to succeed and advance within department and company.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
- Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
Experience Administrative Assistant
Golday Precious Metal Incorporation
HONGKONG
07.2016 - 08.2016
- Reset store displays for special events and seasonal merchandise changes
- Supported sales personnel with technical solutions, costing and client presentations
- Used product knowledge to assist customers and suggest products
- Received and processed product returns.
Sales Associate team leader
IBO, Amway Corporation
Toronto
01.2014 - 04.2016
- Trained all new sales employees on effective sales to maximize team performance
- Arranged new merchandise to encourage customer sales and move overstock items
- Used product knowledge to assist customers and suggest products.
Teacher Assistant
Kerrisdale Community Centre
Vancouver, BC
09.2011 - 06.2013
- Prepared various types of classroom materials to support teacher plans
- Helped students master learning concepts through one-on-one and small group tutoring.
Education
Bachelor of Arts - Economic, Linguist
University of Toronto Mississauga Campus (UTM)
11.2018
Skills
- Mail management
- Executive presentation development
- Strong problem solver
- Microsoft Office proficiency
- Strong interpersonal skills
- Time management
Timeline
Branch Manager
Brilliant Tree Education Company
07.2022 - 06.2023
Manager of Training Department
BL Education Consulting Company
05.2019 - 06.2022
Experience Administrative Assistant
Golday Precious Metal Incorporation
07.2016 - 08.2016
Sales Associate team leader
IBO, Amway Corporation
01.2014 - 04.2016
Teacher Assistant
Kerrisdale Community Centre
09.2011 - 06.2013
Bachelor of Arts - Economic, Linguist
University of Toronto Mississauga Campus (UTM)
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