Wendy Hector
Middle Sackville,NS
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Abell Pest Control
Dartmouth, NS
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Facility Coordinator
St Josephs Children's Center
Halifax, NS
09.2018 - 03.2023
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong organizational and communication skills
Center Director
First Memories Childcare Center
Beaver Bank, NS
03.2016 - 09.2018
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Sparked imagination, built self-esteem and helped children make exciting discoveries daily.
- Developed and implemented emergency response plans for disasters, security issues and injuries.
- Interacted well with customers to build connections and nurture relationships.
- Managed $[Amount] yearly budget for labor, supplies and building costs.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened relationships with children and families.
- Kept facility in compliance with all applicable standards and laws.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Level 2 - Level 2 Early Childhood Diploma
NSCECE
05.2015
Skills
- Microsoft Excel
- Quality Assurance Controls
- Records Preparation
- Professional Telephone Demeanor
- Delivery Scheduling
- Payment Processing
- Active Listening
- Filing
- Prioritization
- POS Systems Expertise
- Recordkeeping Strengths
- Customer Relationship Management
- Customer Retention Strategies
- Conflict Mediation
- Staff Training
- Team Development
- Administrative Support
- Customer Service
- Product Promotion
- Money Handling Abilities
- Conflict Resolution
- Problem-Solving Ability
- Administrative and Office Support
- Managing Multiple Tasks
- Cultural Awareness
- Minute Taking
- Policy and Procedure Adherence
- Microsoft Word
Languages
English
Full Professional
Timeline
Customer Care Representative
Abell Pest Control
09.2023 - Current
Facility Coordinator
St Josephs Children's Center
09.2018 - 03.2023
Center Director
First Memories Childcare Center
03.2016 - 09.2018
Level 2 - Level 2 Early Childhood Diploma
NSCECE