Wendy Hearn
Kitchener,ON
Summary
Influential and likeable personality contributes to building and maintaining effective professional relationships. Ambitious, hard-working Realtor demonstrating keen vision and capacity to create and effectively manage organization's annual fundraising plan. Highly instrumental in oversight, planning and implementation of comprehensive fundraising programs.
Exuberant Director of Philanthropy and Board Volunteer with KWAccessAbility, with a significant track record of fundraising and passion for non-profit excellence. Displays positive attitude and skills necessary to thrive in high-energy, fast-paced organization as part of collaborative and committed team.
Driven board member of the KWAccessAbility Golf Classic Annual Tournament, hosted by Galt Country Club and attended by 120 golfers. 25 Years of experience in tournament and events planning. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees.
Overview
32
32
years of professional experience
Work History
Service Coordinator
Gemini Motors
11.2022 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed social media and created content.
Real Estate Agent
Leap Real Estate Services Brokerage Inc.
01.2019 - Current
- Managed real estate transactions from initiation to closing and follow up.
- Showed residential properties and explained features, value and benefits of available homes.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Maintained current and accurate CRM database of prospective customers.
- Negotiated contracts and coordinate with lenders, attorneys and inspectors.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Wrote contract documents, purchase agreements and closing statements.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Applied various methods to build client base, including networking, email and social media.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Collaborated with stakeholders to complete property sales and purchases.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Real Estate Agent
Homelife Power Realty
01.2010 - 01.2019
- Managed real estate transactions from initiation to closing.
- Wrote contract documents, purchase agreements and closing statements.
Sales Representative
Cambridge Centre Honda
06.2004 - 02.2009
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Developed key customer relationships to increase sales.
Sales Associate
Waterloo Honda
01.2002 - 06.2004
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Demonstrated product features to align with customer needs.
Food & Beverage Associate
Charcoal Group
05.1991 - 02.2001
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Trained new employees on restaurant procedures and plating techniques.
- Collected tickets and followed proper cash-handling procedures.
- Presented food and beverages to guests at tables.
Education
Ontario Real Estate License - Commercial And Residential Real Estate
Ontario Real Estate Association
Toronto Ontario01.2008
GED -
St. David Catholic Secondary School
Waterloo, ON1989
Skills
- Experienced Buyers' Agent
- Lead Follow up
- Traditional Marketing
- Negotiations Expert
- Contract Preparation
- MLS Data Entry and Maintenance
- Articulate and Persuasive
- Purchase Agreement Writing
- Analytical and Logical Thinking
- Verbal and Written Communication
- Leads Prospecting
- Property Research
- Referral Coordination
- Partnership Development
- Real Estate License
Affiliations
- Senior Board Volunteer with KWAccessAbility. Chair member of the KWA Annual Golf Classic held at Galt Country Club. We have had 6 successful years, generating over $25,000 annually for this non profit organization.
- Chair of the KWAccessAbility Annual Christmas Party. This event is attended by the members of KWAccessAbility, for many of our members it is their only Christmas Celebration. Held at the Pavilion in Victoria Park Kitchener. We provide a catered meal, live entertainment, gifts for each member, and a social/dance after dinner. Attended by approximately 150 members.
- Chair of the KWAccessAbility Social Club. We plan social events for our members that are inclusive to all abilities.
- Avid golfer and sports enthusiast.
- Member of the Foxwood Country Club Ladies League (8 years)
Avid golfer.
I am an avid golfer, and sports enthusiast. I live a simple life, and I love my Kansas City Chiefs. My spare time is spent with my friends at KWAccessAbility or doing community events.
Timeline
Service Coordinator
Gemini Motors
11.2022 - Current
Real Estate Agent
Leap Real Estate Services Brokerage Inc.
01.2019 - Current
Real Estate Agent
Homelife Power Realty
01.2010 - 01.2019
Sales Representative
Cambridge Centre Honda
06.2004 - 02.2009
Sales Associate
Waterloo Honda
01.2002 - 06.2004
Food & Beverage Associate
Charcoal Group
05.1991 - 02.2001
Ontario Real Estate License - Commercial And Residential Real Estate
Ontario Real Estate Association
GED -
St. David Catholic Secondary School
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