Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Harley

Calgary,AB

Summary

Driven professional with a proven track record at Desjardins Insurance, adept in evaluating and settling Accident Benefit Claims. Excels in critical thinking and interpersonal skills, Ensuring swift resolution of customer issues and maintaining high satisfaction levels. Demonstrated ability to manage time effectively, achieving goals within strict deadlines.

Overview

29
29
years of professional experience

Work History

Accident Benefit Claims Advisor

Desjardins Insurance
02.2017 - Current
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Followed up with customers on unresolved issues.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.

Accident Benefit Claims Adjuster

Royal Sun Alliance
04.1995 - 02.2017
  • Manage accident benefit claims which involve setting up new claims and processing payments
  • Provide support to policyholders and other stakeholders, address inquiries and resolve any issues promptly.
  • Reviewed and analysed claim files to determine coverage eligibility

Education

High School Diploma -

Morgan Academy
Dundee, Scotland

Skills

  • Detailed oriented
  • Critical thinking
  • Organized
  • Self starter
  • Interpersonal Skillls
  • Time management
  • Decisive
  • Conflict resolution

Timeline

Accident Benefit Claims Advisor

Desjardins Insurance
02.2017 - Current

Accident Benefit Claims Adjuster

Royal Sun Alliance
04.1995 - 02.2017

High School Diploma -

Morgan Academy

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Wendy Harley