Wendy Garcia
Fremont,CA
Summary
Dynamic General Manager of Operations with a strong track record in team leadership and operational excellence. Known for developing high-performing teams and implementing strategic initiatives, achieving significant improvements in customer retention and organizational efficiency.
Overview
13
13
years of professional experience
Work History
General Manager of Operations
Kohls Department Store
11.2012 - Current
- Streamlined daily operations to enhance efficiency across departments.
- Led cross-functional teams to implement strategic initiatives and improve customer satisfaction.
- Developed and monitored performance metrics to drive operational excellence.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and mentored staff on best practices, fostering a culture of continuous improvement.
- Analyzed sales data to identify trends and adjust operational strategies accordingly.
- Collaborated with merchandising teams to optimize product placement and inventory management.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
Glass room asssistant
Clean Tech L.L.C.
03.2025 - 12.2025
- Assisted in maintaining cleanliness and organization of rooms, ensuring high standards of hygiene.
- Coordinated room setup for events, aligning with client specifications and expectations.
- Sanitizing and disinfecting lab equipment, ordering supplies, restocking inventory.
- Maintaining folder logs to ensure all the standards are meet, and record all procedures and safety.
- Communicate with different lab teams about inventory and restocking.
Skills
- Operations management
- Staff development
- Decision-making
- Team leadership
- Goal setting
- Revenue generation
- Customer retention
- Planning and implementation
- Employee relations and conflict resolution
- Warehouse operations
- Organizational management
- Health and safety compliance
- Logistics management
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Glass room asssistant
Clean Tech L.L.C.
03.2025 - 12.2025
General Manager of Operations
Kohls Department Store
11.2012 - Current