Wendy Flores
Los Angeles
Summary
Bilingual Hospital Phlebotomist with 23+ years of experience supporting acute-care hospitals, emergency departments, and outpatient clinics. Expert in high-volume venipuncture, STAT and timed collections, specimen processing, and LIS documentation. Recognized for accuracy, speed, and patient-centered care while collaborating with nurses, physicians, and laboratory teams to meet critical turnaround times in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Phlebotomist
Quest Diagnostics
Waco, TX
02.2026 - Current
- Maintained accurate records of patient information and sample management protocols.
- Implemented process improvements to enhance workflow efficiency in specimen processing.
- Monitored inventory levels of phlebotomy supplies, ensuring availability for daily operations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
Phlebotomist
Baylor Scott & White Hospital
Temple, TX
09.2025 - 02.2026
- Performed venipuncture and capillary collection procedures with precision and care.
- Ensured compliance with safety standards and infection control procedures during blood collection.
- Trained and mentored new staff on phlebotomy techniques and best practices.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Phlebotomist
Primex Laboratories
Sierra Madre, CA
08.2024 - 08.2025
- Perform high-volume venipuncture and STAT collections while ensuring strict patient identification, labeling, and chain-of-custody compliance.
- Accession, centrifuge, aliquot, and prepare specimens for analysis in accordance with CLIA, OSHA, and infection control standards.
- Enter and validate patient and test data in SchuyLab LIS, supporting accurate reporting and reduced redraws.
- Communicate routine and critical values to providers, contributing to timely clinical decision-making.
- Collaborate with laboratory staff and clinicians to maintain efficient turnaround times during peak volumes.
Care Coordinator
Sunshine Home Health
Long Beach, CA
06.2021 - 04.2024
- Conducted patient assessments and coordinated care plans with interdisciplinary teams.
- Maintained compliant documentation and educated patients on post-care resources.
Laboratory Assistant II / Hospital Phlebotomist
PIH Good Samaritan Hospital
Los Angeles, CA
06.2017 - 05.2021
- Served as primary GY shift phlebotomist in inpatient and ER units, consistently completing 16–20 blood draws per hour.
- Executed STAT, timed, and routine collections for critical and non-critical patients while maintaining patient comfort and safety.
- Processed and prepared in-house and send-out specimens, reducing delays and supporting accurate diagnostics.
- Maintained full compliance with Joint Commission, HIPAA, OSHA, and hospital infection control standards.
Skills
- Hospital Phlebotomy
- High-Volume Venipuncture (Pediatric–Geriatric)
- STAT & Timed Draws
- Inpatient, ER & ICU Collections
- Specimen Processing, Accessioning, Centrifugation & Aliquoting
- LIS (Cerner, SchuyLab)
- Critical Value Reporting
- Patient Identification
- Infection Control
- Joint Commission, HIPAA & OSHA Compliance
- Bilingual (English/Spanish)
Additional Hospital & Laboratory Experience since 2000
- Kaiser Permanente
- Martin Luther King Jr. Community Hospital
- MLK Outpatient Center
- USC Keck
- White Memorial Hospital
- VRL Laboratories
- Facey Medical Partners
- Whitfield Laboratories
Languages
English
Spanish
Timeline
Phlebotomist
Quest Diagnostics
02.2026 - Current
Phlebotomist
Baylor Scott & White Hospital
09.2025 - 02.2026
Phlebotomist
Primex Laboratories
08.2024 - 08.2025
Care Coordinator
Sunshine Home Health
06.2021 - 04.2024
Laboratory Assistant II / Hospital Phlebotomist
PIH Good Samaritan Hospital
06.2017 - 05.2021