Wendy Erhardt

• Assisted customers with inquiries and product information to enhance satisfaction.
• Managed customer interactions through phone and email, ensuring timely responses.
• Learned company policies and procedures to provide accurate support to clients.
• Assisted in telecommunication, internet , tv and phone sales
• Technical support

Utilized CRM software to track customer issues and resolutions effectively.

• Greeted and assisted guests with check-in and check-out procedures, ensuring a welcoming experience.
• Managed phone inquiries and reservations using property management system to optimize occupancy rates.
• Coordinated communication between guests and hotel staff to resolve issues promptly.
• Maintained front desk appearance, organized lobby area, and ensured informational materials were up-to-date.
• Oversaw daily cash handling processes, ensuring accuracy and compliance with hotel policies.
• Developed strong relationships with repeat guests, enhancing loyalty and return visits through personalized service.

• Delivered exceptional customer service in high-pressure environments.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Maintained cleanliness and organization of dining areas to enhance guest experience.
• Trained new staff on restaurant procedures
• Bartending and banquet serving and set up