Summary
Overview
Work History
Education
Skills
Recognition & Awards
Languages
Certification
Interests
Timeline
Generic

Wendy Damianidis

Uxbridge

Summary

Energetic, enthusiastic, and people-driven individual thriving on acquiring new skills. Seeking to apply and expand skill set, diversify experience, and upskill knowledge. Committed to continuous learning and professional growth. Excited to contribute to a team with strong work ethic, adaptability, agility, dedication to organization, customers, and enhancing employee experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Claims Training Delivery Manager (DevOp)

Allstate Insurance Co Canada
07.2023 - Current
  • Establish and Execute team processes and procedure guidelines and workflows
  • Plan and execute training and communication strategy YOY
  • Advise leaders of purpose, process, payoff
  • Partner with business to ensure value of learning outcomes
  • Determine metrics and benchmarks i.e., measurements to include: impact to production/retention; length of time to complete mandatory programs and reach level of fully productive; costs to support onboarding & development against the impact to drive productivity and retention (decrease attrition)
  • Assess, monitor and coach facilitators for continuous development through the use of rubrics, performance reviews and conducting 1:1 meetings
  • Conduct team meetings to elicit feedback, share best practices and build team engagement
  • Ensure team adherence to expenses and other standards and guidelines
  • Assess the effectiveness of Mandatory Learning Content
  • Analyze the data collected and partner with client groups to identify gaps
  • Conduct feedback loops with Design Team re: changes required, effectiveness, insights from data analysis
  • Through assessment process, partnering with CMs, Quality, HRBPs, CCLF, and other feedback loops recommend and provide learning solutions to further development, close gaps
  • (12-18 Months Developmental Opportunity)

Sales & Service Learning Advisor

Allstate
04.2022 - 07.2023
  • Lead learning project requirements and request appropriate resources and approvals for initiatives of various size and scope
  • First point of contact for learning request intake process, support the design team in conducting the needs assessments, identifying scope of request, and recommending appropriate learning and/or communication solution
  • Establish project teams of cross-functional Learning and Development professionals and business partners/subject matter experts to deliver on training initiatives
  • Identify and manage tasks, deliverables, resources, timelines, and critical success factors and consult with Learning and Development team and Business Partners to coordinate all impacted parties
  • Participate in project update meetings led by respective Project Managers or Project Owners to stay knowledgeable of progress and represent Learning and Development work status
  • Track resources, work status, budget and provide regular updates to the Project Managers and/or Business leaders, escalate issues where appropriate
  • Conduct post-implementation reviews against critical success factors, share results the key stakeholders and incorporate the learnings into subsequent projects and/or programs
  • (18 Months Developmental Opportunity)

Claim Manager

Ontario Auto
07.2013 - 04.2022
  • Managing, coaching, and mentoring a team of up to 20 adjusters
  • Responsible for quarterly reviews of performance and development of each employee and discuss results.
  • Quarterly reviews on claim quality and customer service and business objectives
  • Adhere to Continuous Improvement – Leadership Principle Practices
  • Working closely with agents, brokers, and all related management level and leadership team
  • Making sure claims are handled according to Standard Process and guidelines
  • Dealing with employee concerns, issues, salary review, growth, and development; keeping up to date record of each employee
  • Making sure all employees are treated fairly and equally
  • Handling customer complaints and appeals
  • Meeting department targets and productivity
  • Responsible for special projects, teams, and presentation
  • Building a collaborative environment/relationship, maintaining a quality and customer service standards
  • Making recommendation on claim policy, procedures, and drive claim initiatives
  • Keeping current on related issues and regulations, industry trends and activity
  • Help manage loss cost and claim expenses
  • Ability to drive results, led by example and effectively coach and develop employees
  • Interviewing, selecting, training, coaching and performance management of the team
  • (Currently on a Developmental Opportunity)
  • Managed claims processes, ensuring compliance with regulations and company policies.
  • Led cross-functional teams to resolve complex claims issues efficiently.

Learning and Development Facilitator

National Claims
04.2020 - 04.2021
  • Facilitation / Development
  • Monitor learner progress
  • Evaluation & Consultation with the business and various AORs
  • Co-ordinate training programs
  • Project Lead on FNOL Team for Sales & Service Agents
  • (12 Months Developmental Opportunity)

Education

Certified Professional in Training Management -

Training Industries
09.2025

Introduction to Needs Analysis

Seneca College
05.2022

Adult Learning Education program

Seneca College
04.2021

Bachelor of Arts - Psychology, French

York University
06.2002

Skills

  • Highly self-motivated & Self-starter
  • Agile, flexible, quick learner and adaptable
  • Ability to work independently or as a team
  • 10 Years’ experience directly leading, managing and coaching a team including performance management
  • Application of Zoom, Teams, SharePoint, Forms, One Note, MS Office (Word, Excel, PPT)
  • Great time-management and prioritization based on timelines
  • Advocate of collaboration and teamwork
  • Experience with leading through Continuous Improvement
  • Project Lead
  • Facilitating and conducting group meetings with Zoom/Teams application platform

Recognition & Awards

Applause Recognition:

Recognized for "Focus on the Customer (Our Operating Standards)"

Recognized for "Provide and Seek Clarity (Our Behaviors)"

Recognized for "Team player", Recognized for "Collective Success"

Recognized for "Be the Best"


March 2021 Recipient of the 2021 Allstate Employee Excellence Award (EEA)

Languages

French
Limited Working
Chinese (Cantonese)
Elementary
English
Native or Bilingual

Certification

April 2021

Adult Learning Education program through Seneca College

· Adult Education – Staff Training and Development – Certification with High Honors

Interests

Volunteering with the Junior Achievement Program to give back to my community and school

Fundraising and volunteer at Cheerleading Events

Timeline

Claims Training Delivery Manager (DevOp)

Allstate Insurance Co Canada
07.2023 - Current

Sales & Service Learning Advisor

Allstate
04.2022 - 07.2023

Learning and Development Facilitator

National Claims
04.2020 - 04.2021

Claim Manager

Ontario Auto
07.2013 - 04.2022

Adult Learning Education program

Seneca College

Certified Professional in Training Management -

Training Industries

Introduction to Needs Analysis

Seneca College

Bachelor of Arts - Psychology, French

York University

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